SHAZAM is looking for a computer operator to join our team. You’ll work closely with team members in your department performing the day to day customer service and processing activities for the data center.

What you’ll do:

• Under the general supervision of more senior team members, you’ll perform day to day activities as outlined in department operational procedures and as assigned by the Data Center Manager. This may include, but not limited to, processing bank databases, reject re-entry and balancing of proof items, generation and transmission of electronic cash letters, and generation of image statements.
• Notify the Data Center Manager of systems/software not functioning within normal operation parameters.
• Perform assigned Service Requests for owned hardware and software. 
• Be a back-up for statement rendering services and assist as needed.
• Perform procedures and complete appropriate department records in accordance with departmental goals, policies, and standards.
• Respond to customer complaints and escalate issues to the Data Center Manager as needed.
• Respond to inquiries from operational external/internal auditors and bank regulatory entities. Consult with more senior team members if necessary.
• Maintain regular and consistent attendance at such level as is determined in the employer’s sole discretion.

What we’re looking for:

• Knowledge of banking system operations is helpful.
• Persons filling this position must have the ability to review documentation and input, access and retrieve information to and from a computer for hours at a time.
• Persons filling this position must have the ability to communicate via the telephone, in person and through correspondence with users, fellow employees and managers, especially in critical time certain situations when there are system problems impacting customers.
• Ability to think independently and provide self and group direction, solve various problems and make informed, rational decisions.
• Must have excellent conflict resolution skills and the ability to lead and participate as a team leader or team member in a team's conflict resolution and consensus building process, as well as assisting in maintaining positive team morale and team cohesion.
• Ability to work in an environment where constructive feedback from others is encouraged.
• Ability to work in an environment that often has miscellaneous cubicle noise (ex: may hear others’ phones, conversations, radios, etc.), fast pace, high expectations, and frequent interruptions.

Starting annual salary from $43,000 to $53,000*

*Actual compensation will be based upon factors such as geographic location, experience, education, and/or skill level and will be finalized at the time of offer.