The IT Systems Specialist is responsible for providing technical assistance and support related to computer systems, hardware or software. Responsible for responding to queries, running diagnostic programs, isolating the problem and determining and implementing a solution.

WHAT WE EXPECT FROM YOU:

EDUCATION AND EXPERIENCE:

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Proven working experience in providing Help Desk support
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Ability to work well individually or on a team
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Experience in a real-time critical production environment
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Associates Degree or equivalent experience in a related field
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Proficiency in MS Office Suite

ESSENTIAL DUTIES OF THE IT SUPPORT TECHNICIAN:

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Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware, onsite or remote
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Respond to queries either in person, e-mail or over the phone
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Train computer users
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Respond to IT Support Tickets for end users seeking assistance
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Ask questions to determine the nature of technical problems
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Walk customer through problem-solving process
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Install, modify and repair computer hardware and software
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Use troubleshooting knowledge to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
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Install computer peripherals for users
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Follow-up with customers to ensure issue has been resolved
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Document user issues and contact in the Help Desk application
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Maintain process and resolution documentation
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Assist with mobile device setup and deployment (cellphones, tablets, etc.)
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Install software and prepare PCs for end users
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Train end users on hardware or software
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Other duties as assigned

COMPETENCIES:

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Customer Service
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Communication
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Time Management
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Technology

SUPERVISORY RESPONSIBILITY:

This position has no direct reports.

WORK ENVIRONMENT:

This position operates in a professional office environment.

PHYSICAL DEMANDS:

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Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
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Frequently required to sit, stand, walk, talk, hear, bend and reach
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Ability to reach with hands and arms
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Occasionally lift and/or move up to 50 pounds

TRAVEL:

Travel is not typically required of this position, but there could be minimal travel required to locations in the surrounding area

HEALTH, SAFETY AND ENVIRONMENT:

Health, Safety and Environmental (HSE) requirements shall be met in all activities. ITNS is responsible for provided a safe and healthy work environment for its employees, contractors and visitors. As an employee of ITNS, you are responsible for ensuring that you are working safely, have the appropriate tools and equipment for the job and that you protect the environment and fellow employees. This responsibility shall be taken seriously and work should always be made towards continual improvement.

WHAT YOU CAN EXPECT FROM NINE:

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Competitive Compensation
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Comprehensive benefits package including Medical, Dental and Vision insurance
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Company IRA with competitive match
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Paid Time Off
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Paid Holidays

ITNS does not discriminate for employment based on race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status or any other legally protected status under local,state or federal law.

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Weekly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: In person