Role: JD Edwards Sales Order Management Analyst

Location: Memphis, TN (Onsite)

(FULLTIME/Direct Hire)

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is Preferred.

Job Description:

• The primary responsibility of the JD Edwards Business Analyst is to work closely with the business, sales, order management, and shipping to determine their requirements, act as a liaison between the business and IT to facilitate technical changes.
• Work with Business Users to identify, document, and resolve issues arising from the use of JD Edwards Enterprise One Order-to-Cash (O2C) functionality
• Capture business needs and translates those needs into measurable requirements that can be coded, tested, and successfully implemented and adopted by the business
• Manage the creation and execution of test plans, ensuring that the results meet the specified business requirements while supporting QA activities as needed
• Training of business users on Order to Cash applications and configurations
• Participate in the development process in a support role through the software product lifecycle.
• Participate in cross-functional integrated teams to address business and adoption issues (e.g., user experience, data flow, business process flow)
• Contributes and participates in the successful rollout of JDE enhancements
• Triage reported defects and document root cause analyses to avoid production service interruptions
• Assist Business with month-end, year-end closing procedures
• Periodically check and fix issues that come up in integrity and reconciliation reporting
• Review and make recommendations for application of JDE system patching or updates
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Conduct research on emerging application development software products, languages, and standards in support of potential procurement and development efforts
• Work with vendors to facilitate the efficient implementation of new software products, systems, and enhancements as well as the resolution of any adaptation issues
• Manage assigned tickets and work packages using ServiceNow and JIRA

Requirements:

• Bachelor's degree, or equivalent experience
• 5 years experience with business systems analysis, requirements authoring and hands on application support in large enterprise environments.
• Experience in design and implementation of JDE modules, specifically Sales Order Management, Order-To-Cash, Inventory Management, Manufacturing and Accounting (AR/AP)
• JDE EnterpriseOne 9.2 or later
• Experience with Order to Cash lifecycle, Accounts Receivables, inventory management and manufacturing processes.
• Successfully completed at least one full implementation involving multiple site configuration set up with proven incorporation of structured planning and testing processes
• Oracle Transportation Module (OTM) experience is strongly preferred
• Excellent written verbal and oral communication skills with a proven record in communicating with all levels of the organization
• Clear understanding of emerging technologies and enhancements that will allow process improvements and enhanced business functionality
• Ability to work effectively and adapt to shifting priorities as business needs and deadlines change
• Experience with ServiceNow, JIRA software
• Oracle E-Business Suite experience considered an asset
• Strong interpersonal communication skills.