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ITCON Services is seeking to hire a skilled and customer-oriented support specialist for the position of Web Helpdesk and Customer Support. The Web Helpdesk and Customer Support employee will provide technical support for hundreds of websites within the customer domain, deployed on a variety of proprietary systems, platforms and software proprietary. The Web Helpdesk and Customer Support (Level 1) professional will have web technology skills needed to support the customer and its customers in tasks related to a Drupal 7 to Drupal 9 Modernization effort. A major focus of this support will be working with team members and customers to identify and remediate basic content and HTML errors within multiple Drupal 7/9 websites and web pages to meet accessibility and usability standards and guidelines. This resource will also support customers and team members in the fulfillment of service requests to the Web Assistance helpdesk.
Web Helpdesk and Customer Support tasks include monitoring and answering phone and email requests, assisting customers in the entry of content in web-based content management systems, troubleshooting customer access difficulties and correction of difficult coding issues, logging of all requests into a customer tracking system, updating and maintenance of other forms of work reporting and tracking.
The Web Helpdesk and Customer Support member is expected to be efficient and reliable for a timely delivery of high caliber service and work product in a high volume and high visibility environment. Additional tasks will include the ability to code and troubleshoot HTML and CSS, conducting trainings and/or participating in meetings on technical systems either in person, conference or via remote access.
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.
This opening is for a full-time salaried position located in the ITCON Services headquarters in Southwest DC, steps away from L’Enfant Plaza metro station. At this time, work is being conducted remotely with occasional travel to the customer site in Washington DC.
Required Skills and Qualifications
Minimum Qualifications
Desired Skills and Qualifications
Job Type: Full-time
Benefits:
Experience level:
Ability to Relocate:
Work Location: Hybrid remote in Washington, DC 20515
Full Time
Business Services
$59k-77k (estimate)
04/18/2024
05/13/2024
itcon-inc.com
ARLINGTON, VA
25 - 50
Private
$5M - $10M
Business Services