ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs operating system installations and administration.
• Monitors system stability and performance.
• Performs operating system tuning/optimization.
• Performs periodic maintenance, debugs and repairs user and client systems software and hardware (physical and virtual). 
• Provides support for proprietary database changes and post processing. 
• Performs the management, configuration and testing of hardware and software in compliance with regulatory requirements. 
• Implements software changes and patches, working with software vendors and contractors, as required. 
• Performs hardware changes and repairs, working with hardware vendors and contractors, as required. 
• Supports malware, anti-virus and other security facilities. 
• Participates in the team rotation of 24/7 support to troubleshoot and resolve critical hardware and software issues by working with customers, contractors and system vendors, as required.
• May communicate with managers and user groups to provide status updates, input and alternatives for processes, security considerations and infrastructure impacts and requirements.
• May assist in the improvement of departmental standards, naming conventions, protocols, procedures, guidelines and test plans for systems.

REQUIREMENTS

Associate I Requirements

• Bachelor's degree in Engineering, Computer Science or Computer Information Systems, or relevant, equivalent experience and/or education.

Associate II Requirements

• Bachelor’s degree in Engineering, Computer Science or Computer Information Systems with a minimum of one (1) year of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.

Intermediate Requirements

• Bachelor's degree in Engineering, Computer Science or Computer Information Systems with a minimum of three (3) years of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.

All Levels

• Must possess sound analytical, problem-solving and documentation skills.
• Functional knowledge of computer operating systems used in targeted environment, as identified in job posting supplement.
• Strong verbal and written communication skills.
• Ability to multi-task and work with minimal supervision.
• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

SPECIAL NOTE:

Eligible for promotion consideration to this level with a minimum of six (6) months experience at Systems Administrator, Associate I

Supplement: Additional Responsibilities and Qualifications for Job Posting

IT Services:

Environment: Windows 10 or higher; Windows Server 2016 or higher

Tools: System Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), Active Directory, Domain Name Services (DNS), 

Applications: SharePoint; Exchange Online; Azure; Intune; M365; Near Point; SolarWinds; VMWare; Teams

Infrastructure: Dell VxRail; Dell VxBlock; UCS; VMWare (ESXi); Avamar

Databases: SQL, Exchange Information Stores

Compliance: Provides infrastructure support for the corporate security programs and complies with all relevant regulations associated with NERC Critical Infrastructure Protection (CIP) and Sarbanes Oxley