It Works! Chargeback Specialist

This is a hybrid position requiring 3 days in the Palmetto, Florida office/2-days remote. Candidates must be local or relocate to be considered for this role.

* All applicants must be authorized to work in the US as we currently do not sponsor employment.

The Chargeback Specialist is responsible for preventing and detecting fraudulent transactions within the company. The focus is on monitoring transactions and investigating suspicious activities to identify potential fraud and reduce chargebacks.

RESPONSIBILITIES:

• Perform manual review of distributors and customers’ orders and accounts to identify fraudulent activities.
• Respond to distributors and customers queries relating to chargebacks and unknown charges via email and support tickets.
• Investigate suspected cases of fraud.
• Monitor payment systems for fraudulent activities.
• Identify and report emerging fraud trends.
• Taking appropriate action on fraudulent accounts to minimize future exposure and risk.
• Research and compile necessary documentation to defend disputed credit card transactions on various platforms.
• Accurately update and maintain shared department reports using Sharepoint, Teams and Excel
• Maintain a queue of chargebacks.
• Document policy violations to send to the appropriate department.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Proficient in all Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Demonstrates successful conflict resolution negotiation, de-escalation, and interpersonal skills.
• Rules focused, must excel in handling “black and white” situations.
• Must have analytical and problem-solving skills, must be organized and able to multitask.
• Highly proactive.
• Excellent oral and written communication skills.
• Fluent in Spanish - written and verbal.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

• Banking experience is preferred especially handling chargebacks and Fraud.
• Network Marketing or Multi-Level Marketing experience would be a distinct advantage.

About It Works!

At IT WORKS! our mission is to transform lives through a thriving global community with results-driven products and an unmatched business opportunity.

IT WORKS! has a sales force of thousands of Independent Distributors in 16 countries and a passionate Corporate Team located at our global headquarters in Palmetto, Florida. Since 2001, we have offered simple solutions that can be added to any routine, are backed by science, and deliver incredible results through four categories: active lifestyle, gut health, weight loss, and beauty.

IT WORKS! is honored to be one of the fastest-growing private companies on the Inc. 500 list for three consecutive years, as well as No. 27 on the Direct Selling News Global 100—the annual industry ranking produced by Direct Selling Magazine.

The IT WORKS! Way

The "IT WORKS! Way" is to uphold our standard of greatness in everything we do: from creating products that help you meet your wellness goals to offering a community of support while you work your way to the life of your dreams! You're never alone on your journey—at IT WORKS! we are one.