Who are we:
We are IT Works a Managed Services provider in South Florida, with over 15 years of experience IT Works has been in the forefront of providing award winning support and customer service.

What We're looking for:
We are looking to hire a Technical Support Specialist/ Infrastructure Analyst that provides entry level to moderately complex technical and functional support to business customers.

They are responsible for handling routine requests via ticketing system, as well as performing basic installations, maintenance and repairs of Computer systems, network, telephony, and software support.

Will participate in projects with experts, leads and leadership. Works under general supervision, with moderate latitude for the use of initiative and independent judgement.

CORE WORK ACTIVITIES

• Reviews, prioritizes, and resolves incoming requests via tickets for technical assistance related to hardware, telephony, and software support for our clients, while maintaining departmental standards for response/resolution SLA’s and ticket documentation.
• Routinely monitors reporting systems to ensure workstations are compliant with security standards and have all required applications installed and functioning.
• Installs, maintains, and performs minor repairs to hardware and software systems, coordinating any necessary hardware warranty repairs or software support with manufacturer and/or others outside the department.
• Tracks and inventories hardware assets and perform clean up procedures on a routine basis.
• Assist clients with setting up all equipment and troubleshooting
• Recognizes and escalates more complex requests to higher tiers of support or Field Techs.
• Participates in projects as assigned and works with Project Management team to support technical requests.
• Documents standard operating procedures and common troubleshooting recommendations.

CANDIDATE PROFILE

• 1 years of experience supporting desktops in a corporate or MSP environment - required.
• Technical specialization in PC support and understanding of network infrastructure.
• Extensive understanding of Windows operating systems
• A , N and/or Microsoft certifications - preferred
• SharePoint, One drive and Intune a plus.
• Excellent communication experience, people-person, positive attitude, willingness to learn
• Comfortable interacting with non-technical associates and providing great Customer Service

Job Type: Full-time

Pay: $50,867.00 - $55,033.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 2 years (Required)

Work Location: In person