About ITS:

Are you ready to be a part of something extraordinary? IT Solutions is a Managed Service Provider specializing in proactive and strategic IT support for small to mid-market businesses—but we’re more than that—we're a passionate team of problem solvers dedicated to making an impact on our diverse clientele and within the IT industry. With over 25 years of experience, we are a nationally recognized leader in the IT space, which we’ve earned through prioritizing client success, ownership thinking, and passionate problem-solving. At IT Solutions, you’ll experience a world of innovation and opportunity backed by a regionally recognized employer.

Job Summary:

The Field Service Technician will be engaging in a high-touch, client-facing position, playing a leadership role to plan, specify, deploy, support and maintain the IT infrastructure, systems and applications that run our clients’ businesses (business apps, cloud resources, LANs, WANs, data centers, desktops and mobile devices). We serve world-class companies in a variety of industries: healthcare, finance, law firms, high-tech manufacturing/engineering operations, and non-profits. There is never a dull moment and what we do truly matters to those who rely on technology to get business done.

The ideal candidate is passionate about working in and around technology and is:

• Great with business grade technology and polished with people
• One that leads by example
• Ready to take their technical skills to the next level
• Excited to share knowledge and help others grow
• Have a bit of an entrepreneurial spirit and inner drive
• Work hard and play hard

Essential Responsibilities:

• Onsite support for business-grade networks with a variety of computers, servers, peripherals and software
• Serve as a skilled resource in troubleshooting, problem-solving and analytical skills with a resolution-centric approach
• Deliver exceptional customer service
• Follow-through on promises, take initiative and adapt to work both independently and on a team
• Support and engage in our positive company culture

Education/Experience and Requirements:

• 2 years of experience in a technology user support role
• 2-year degree in CIS or MIS and 1 year work experience in information technology, or equivalent work experience
• Ability to work a full-time (first shift M-f schedule), plus some overtime and weekend work will be required. We rotate on-call duties and value work-life balance.
• Must have valid driver’s license & reliable vehicle. Majority of work to be done at client offices across Southern Arizona (mileage will be reimbursed) with some work to be done from the office.
• Able to lift, carry and move 40 pounds of computer equipment.

As this location recently joined IT Solutions, we are actively working to integrate all our comprehensive benefits. While not all benefits may be available immediately, we are committed to providing this full range of benefits in the near future:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Wellness Program including gym membership discount
• Company-paid training, materials, and exams
• Performance-based bonuses
• Travel reimbursement

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.