1 Service Cloud Systems (Salesforce/ServiceMax) Analyst Job in San Jose, CA

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Service Cloud Systems (Salesforce/ServiceMax) Analyst

IT Shoulders, Inc.

San Jose, CA | Contractor

$107k-141k (estimate)

1 Month Ago

Service Cloud Systems (Salesforce/ServiceMax) Analyst

IT Shoulders, Inc. San Jose, CA

$107k-141k (estimate)

Contractor | Business Services 1 Month Ago

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IT Shoulders, Inc. is Hiring a Service Cloud Systems (Salesforce/ServiceMax) Analyst Near San Jose, CA

Service Cloud (Salesforce / ServiceMax) Systems Analyst

We are looking for someone with track record solving complex/technical issues, ability to communicate/coordinate between back office and end users and foster a global support community with Salesforce Service Cloud / ServiceMax and SAP experience.

Job Responsibilities:

Responsible for investigation, root cause analysis and resolution of transactional issues reported from end users on processes within Salesforce Service Cloud / ServiceMax and/or transactions between SAP and Salesforce Service Cloud / ServiceMax.
Supports GIS with investigation, root cause analysis and user acceptance testing (UAT) for system changes.
Develops and maintains global support knowledge-base. Provide training and oversight to regional support teams to resolve routine support issues.
Proactively monitors transactional integrity between Salesforce Service Cloud / ServiceMax and SAP (inventory, WO parts/labor, timesheets, etc…)
Responsible for global communication and coordination during planned or unplanned system outages
Collaborates with regional support teams, GIS and DHL to create/update tools and business continuity processes (BCP).
Supports external audits, providing required documentation and investigating root causes of discrepancies.
Identifies and drives continuous improvement projects within scope of work

Required Skills:

5 Years of Salesforce Service Cloud / ServiceMax functional experience
5 Years of Force.Com experience
Excellent Communication Skills
Good Team Player