It's A Secret Med Spa is looking for a Client Care Consultant. The ideal candidate will have an entrepreneurial spirit and proactively outreach to current and potential clients to drive results.

PAY-Competitive base compensation industry leading commission program.

Job Responsibilities

• Initiate the sales process by scheduling consultations with new and existing clients, warm leads, and thoroughly describing our services and skincare products with an expert knowledge base and consistency.
• Meet with each new client and give them an overview of our services, create a custom treatment plan to achieve their goals, and ensure they are comfortable and well educated about our wide variety of service offerings.
• Build rapport and close sales with potential clients by explaining product and service capabilities, overcoming objections, and preparing financing contracts with lenders such as Cherry Finance and Care Credit.
• Expand sales within existing accounts by introducing new products and services
• Recommend and up-sell new services by evaluating the client's current aesthetic treatment processes.
• Partner with location providers and manager to find ways to drive new business into the spa
• Work with providers to dig into their client books and schedules and help them uncover potential upsell opportunities
• Comply with all company policies and procedures to ensure streamlined processes
• Ensure customer relationship management (CRM) system is accurately updated and utilized with all customer interactions.
• Maintain collaborative relationships with peers and achieve results with a win-together mentality.
• Possess an entrepreneurial spirit; Proactively outreach to current and potential clients to drive results

Required Skills, Qualifications, and Experience

• Previous sales experience of 2 year(s) required.
• Flexible schedule with the ability to work weekends as needed
• Previous experience working in a med spa or aesthetics industry
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Ability to work in spa locations within the immediate vicinity as needed
• Bilingual is a plus