Kauai's leading Business to Business IT Company is seeking new team members in Lihue, Kauai, HI. Are you an experienced IT professional ready to take on new challenges and make a significant impact? Join our team as a Level 2 IT Technician and unleash your potential!

Responsibilities include:
Onboarding new customers and implementing small and medium scale IT projects. Troubleshooting, maintaining, and monitoring networks, and systems for our clients.

Applicants should have a strong knowledge of:
* Network infrastructures: Managed network switches, firewalls, routers, wireless
* Server Environments: Windows 2008 R2, 2012, 2012 R2, 2016, 2019
* Server/Desktop/Cloud Backups: Familiar with installing, configuring, restoring, and troubleshooting with various backup tools
* Basic server administration, including add/remove users and groups, group policy management, configuration of file and share level permissions
* Workstation Environments: Windows 8, 10, & 11
* QuickBooks Support: Familiar with installing, configuring, and troubleshooting
* Cloud services: Office 365
* Virtual environments: VMWare, Hyper-V
* Productivity Suites: MS Office 2010, 2013, 2016, 2021
* Technical documentation practices
* Knowledge of Connectwise a plus

Applicant should have the following qualities:
* Self-motivated and organized
* A desire to learn new technologies
* Able to self-train to preserve professional viability
* Confident, efficient and able to remain calm inside stressful situations
* Able to follow instructions and pay close attention to detail while performing technically detailed tasks
* Must be accountable with an excellent attendance record
* Must work well within a team environment

Qualifications/Requirements:
* Must have valid driver's license and own a vehicle for use in travelling to/from clientele
* Must have clean driving abstract and current auto insurance
* Must have 3 years' experience directly relating to network and server administration
* Must be able to lift a minimum of 50 pounds
* Must be able to sit, stand, stoop, bend, crouch, or climb for extended periods of time
* Full Time position Monday through Friday (7:30am - 4:00pm) with occasionally work after hours or on weekends
* Background checks will be performed for all potential candidates

Working Conditions & Benefits:
* Office environment in the heart of Lihue
* Work hard/play hard atmosphere
* Full medical, dental and vision insurance
* 7 Paid Holidays
* Monthly Mileage Reimbursement
* Paid Time Off
* Competitive wages including 401(k) with company match

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Lihue, HI 96766: Relocate before starting work (Required)

Work Location: In person