Internal Applications Only

JOB TITLE: Supervisor- 2nd Shift File Operations

GOVERNMENT AGENCY: DHS USCIS Federal Contractor Position

POSITION INFORMATION: Full-Time Position

LOCATION: Essex Junction, VT

BENEFITS: Health, Dental and Vision, 401(k), Paid Federal Holidays, PTO

ITC Federal, Inc. is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is currently recruiting for a Full-time Supervisor's to support the USCIS SCOSS program in Essex Junction, VT.

The Supervisor, under the direction of an Assistant Site Manager (ASM), oversees employees and day-to-day operations, ensuring that work in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. The Supervisor tracks progress of all activities in his/her functional area, adjusts to achieve objectives, and reports the status to the ASM as appropriate. The Supervisor ensures that the SOPs for his/her area of responsibility are used, understood, and kept up-to-date, and conducts frequent internal quality audits. At least 80% of the time of a Supervisor is aligned to supervision and must demonstrate ability to mentor and nurture employees. Ability to train and demonstrate positive attitude is a must.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Coach/mentor staff
• Conducts training
• Follows established safety protocols
• Prepares and Assigns work
• Provides an efficient flow of technical support and successful production
• Organizes workflow and communicates between operational areas
• Maintains knowledge of technical information of operational area
• Communicates effectively both orally and in writing
• Provides technical information
• Reports statistics
• Follows all security measures when dealing with fees and documents
• Knowledgeable of USCIS systems
• Able to follow SOPs to aid in trouble-shooting
• Ensures quality standards and procedures are maintained
• Maintains liaison with Assistant Manager, Deputy Manager and USCIS Personnel

THE BASIC QUALIFICATIONS FOR THIS POSITION ARE AS FOLLOWS:

• Must Successfully complete a comprehensive 7-year criminal and credit history background check
• Must be able to obtain and maintain a security clearance

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• MS Office basic to intermediate skills
• Bachelor's degree or 3 or more yrs. of experience w/no degree
• Stable job history required
• One year of supervisory or management experience preferred
• Must be effective working in a team environment, with high level of customer service skills
• Adept at responding to every changing work requirements, with sharp focus on quality

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use repetitive hand motions to sort and handle documents. The employee is frequently required to reach with hands and arms.

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.
• Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

EEO M/F/D/V

***Applicants selected will be subject to a Government background investigation and must meet eligibility and suitability requirements***

ITC Federal, Inc. is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.