Overview

Shipping and Receiving Specialist– University (in Boston)

IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. This is a full time direct hire position.

The IST Office Services - Shipping and Receiving Specialist performs daily activities in the Shipping/Receiving department at our client’s location as a direct employee of IST. They effectively work to accomplish operational goals. We operate two Mail Centers, at one of the largest Universities in the Boston area.

This is an excellent entry-level position, where you can show off your skills, and work towards moving up from within our organization. With over 20 locations being managed in the Greater Boston area, there are always opportunities to move around and advance!!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, Paid Time Off, Paid Holidays, and Bonus Incentives

Hours: Day shift, 8 hours, Monday through Friday

Compensation: While the compensation for this position is finally dependent upon the candidate’s experience/qualifications, the approximate compensation for this position will be $16.00-17.00 hourly. Lots of opportunity for Overtime, as well.

Responsibilities

Key Responsibilities include:

• Reports directly to an IST manager
• Will learn a variety of skills, including mail delivery, inbound/outbound package processing, customer service training, email composition training, and many other relevant skills
• Performs overnight carrier operations (FedEx/UPS/DHL/etc.) activities including the sorting and delivery of incoming packages, as well as the preparation and sending of outgoing packages
• Performs shipping and receiving dock functions including accountability for the clients property department
• Responsible for the easy retrieval and referencing of needed information on a timely basis
• Promotes high motivation and customer satisfaction
• Maintains efficient workflow and is accountable for quality and efficiency of their work
• Maintain effective written and oral communications with clients, managers, and peers
• Prioritize work as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
• Insures maximization of productivity through efficient use of standard operating procedures
• Develops new procedures to improve the operation of the sites and to lower operating costs
• Completes other tasks as assigned

Qualifications

Job Requirements:

• High school diploma or equivalent (GED)
• 1-2 years of experience in a shipping and receiving environment
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
• Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Must have attention to detail and critically think through and resolve problems
• Must have customer service skills and be able to maintain a consistent, high level of service
• Must have ability to multi-task, manage multiple accounts and establish priorities
• Lifting up to 55 pounds
• Standing for long periods of time
• Significant walking
• Willingness to cross-train for other job functions

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.