Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26.00 per hour - $26.00 per hour.

Work Hours

The work hours for this position are Mon-Fri, 9:00 am - 8:00 pm.

Key Purpose

The General Maintenance Technician reports directly to the Site Operations Manager to ensure all facilities related equipment is maintained to the highest standards in the Hard Services line. Additionally, the General Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations. Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. This role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

Success Criteria

* Comply with safety rules, policies, and procedures

* Perform work assignments in a team with other employees

* Follow all company procedures, policies, and rules

* Take direction and respond to supervision

* Communicate with the lead, supervisor, co-workers, managers, and customers professionally

* Support shift lead in completing punch-list items

* Use proper personal protective equipment

* Present a professional appearance and conduct

* Understand customer service and satisfaction Key Areas of Collaboration and Influence

* A solid commitment to the guest experience

* Always remember safety first

* Build respectful relationships with all teammates and quests

* Willingness to take directions from all levels of management

* Coordinate activities with other internal departments

Ideal Candidate Experience

* High school diploma or vocational or trade school/college

* Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades

* Communication skills to translate basic technical information to those with and without a technical background

* Work independently and as part of a team, requiring effective communication and interpersonal skills

* Potentially work in noisy environments (with required PPE (Personnel Protective Equipment)), stand for extended periods of time, crawl, climb and work with equipment of various types

* Must possess a valid state driver’s license. May be required to travel via car within a specific metropolitan region

* Demonstrates professional and customer service aptitude

* Basic computer proficiency skills (Word, Outlook, CMMS (Computerized Maintenance Management System) Systems, Smartphone Systems)

Key Accountabilities

* Self-Performance of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:

• Patch/Painting of walls
• Door/Lock hardware repairs and installation (basic)
• Installation and mounting of building fixtures (tv’s, signs, etc.)
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Safety Eyewash/Shower Inspections and Maintenance
• Fire Extinguisher Inspections
• Overhead Lighting Bulb installation
• Roof inspections
• Light Snow removal and walkway salting (cold weather regions)
• Building Safety Inspections
• Kitchen Equipment Inspections
• Café Equipment specialty cleaning
• Shopping tool repairs (casters, handles, etc.)
• HVAC (Heating Ventilation and Air Condition) system & water system filter replacements
• Hot/Cold Calls
• Proactively mitigate slip, trip, fall hazards
• Effective LOTO (lock out, tag out) compliance

* Ensure all health and safety requirements are established and followed by on site staff and sub-contractors

* Use of CMMS system software for work order management (PC & Mobile based)

* Follow 5S principles for organization/cleanliness of "Front of House" (client/customer spaces) and "Back of House" (equipment rooms, storage areas, tool cribs, etc.) on the property

* Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA (service level agreements) uptime is met

* Complete detailed records of all work to be documented in the CMMS system

* Conducts frequent equipment rounds and readings to detect malfunctions, records data as required

* Escorts and directs site vendors as required

* On call (1st line of support) to address escalations or emergencies if they arise according to designated on call schedule

* Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner

Physical Demands & Work Environment

* While performing the duties of this job, the employee must be able to stand for extended periods of time, walk, reach, climb, bend, stoop, kneel, crouch/crawl and occasionally lift and/or move up to 50 pounds

* Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

* Must be able to work days, nights, weekends, and/or holidays as needed

* Must be able to bend or stoop frequently

* Must be able to work at heights on mobile or stationary work platforms

* Must be able to operate powered industrial truck

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.