Description
iSoftStone, Inc. is seeking a Business Support Analyst to join our Team!
Summary:
Formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists management with decision making, policy formulation, or other managerial functions. Collect and analyze data and develop decision support software, service, or products. Develop and supply optimal time, cost, or logistics networks for program evaluation, review, or implementation. Guide and monitor responses from other global support analysts to ensure ticket quality and improve customer experience. Resolve and troubleshoot complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I. Create, maintain, and distribute written documentation manuals for users and suppliers. Design and build standard and custom reports that provide insight into key data points used by managers and stakeholders. Position allows telecommuting and working from home.
Requirements:
Bachelor's degree in Economics, Computer Science, Business Intelligence or related field. At least one year of experience in SQL Programming, data analytics and business intelligence. Employer will accept any suitable combination of education, training, and experience.
Or
Master's degree in Economics, Computer Science, Business Intelligence or related field with coursework in SQL Programming, data analytics, and business intelligence.
Employer will accept any suitable combination of education, training, and experience.
Primary Location Pay Range: $87,500 - $95,000
Benefits: medical, dental, vision, and life insurance, LTD. 401k. 15 days per year of PTO. 5 days per year of Floating Holidays. 10 paid holidays.
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90 Fortune Global 500 companies.
Visit us at https://www.isoftstoneinc.com.
iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.