Age Requirement: 15 years or older

Position Summary:

Responsible for loading golf bags and golf carts, staging and cleaning the Isleta Golf Club range, picking up golf balls, and washing and filling dispenser while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Loads and cleans guests’ golf bags.
• Maintains the appearance of the Isleta Golf Club’s carts while promoting World Class Guest Service.
• Clears the driving range of balls and washes balls and refills range as needed.
• Keeps cart area clear of potential hazardous situations.

• Maintains the general upkeep of the Cart Staging Area, Cart Barn Area, and Practice Range Area.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events, as requested.
• May occasionally receive cash tips for service.
• Occasionally performs other duties as assigned.

Accountability and Supervision:

• None

Education and Experience:

• High School Diploma or General Education Degree (GED) equivalent, preferred.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must possess and maintain a valid New Mexico driver’s license. Should not have had a driver’s license revoked or suspended in the last three (3) years prior to the date of the Employment Application, acceptability will be determined by Risk Management. Driving records will be checked.

Knowledge, Skills, and Abilities

• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadline under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills.
• Must be able to communicate in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must possess strong critical and analytical thinking skills.

Physical Demands and Work Environment

• Must be able to lift, move, and place 50 pounds with assistance.
• Must be able to pull, push, bend, and twist regularly.
• Must be able to lift awkward and heavy golf bags, range baskets, and other awkward objects.
• Must be able to work in small confined areas.

Working Conditions:

Work is generally performed in an outside golf course setting with exposure to extreme weather conditions such as high levels of heat, cold, winds, rain, hail, and snow. Occasionally may be required to interact with hostile and/or angry guests.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.