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AGE REQUIREMENT: 18 years or older
Position Summary:
Responsible for answering, routing and making reservations for a variety of calls in an inbound call center environment while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.
Isleta Resort and Casino Guest Service Agreement
All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.
Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Accountability and Supervision:
None
Education and Experience:
Special Requirements, Licenses, and Certification
Knowledge, Skills, and Abilities:
Physical Demands and Work Environment:
Working Conditions:
Work is generally performed in a fast pace Resort and office setting; smoke filled environment, exposure to various lights and sounds. Must be on call at all times. May work holidays, weekends, and different shifts. Occasionally may be required to interact with hostile and/or angry guests.
Disclaimer
This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.
Native American Preference Policy
Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.
Full Time
Retail
$31k-40k (estimate)
03/18/2024
07/05/2024
isleta.com
ALBUQUERQUE, NM
50 - 100
Private
IGNACIO BACA JR
<$5M
Retail
The job skills required for CALL CENTER AGENT (OVERNIGHT) include Customer Service, Call Center, Time Management, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a CALL CENTER AGENT (OVERNIGHT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CALL CENTER AGENT (OVERNIGHT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CALL CENTER AGENT (OVERNIGHT) positions, which can be used as a reference in future career path planning. As a CALL CENTER AGENT (OVERNIGHT), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER AGENT (OVERNIGHT). You can explore the career advancement for a CALL CENTER AGENT (OVERNIGHT) below and select your interested title to get hiring information.
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Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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