AGE REQUIREMENT: 21 years or older

Position Summary:

Responsible for assisting the Head Golf Professional with administering, coordinating, and overseeing the day-to-day Golf Department’s operations, personnel, and customer service while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Resort and Casino regulations.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Departmental Leadership:

• Resolves external guest issues and problems in a timely and professional manner, on behalf of management.
• Assists the Head Golf Professional in the general operation of the facility.
• Provides instruction on basic golf techniques to assist the guest’s player development, occasionally may be required to participate is golf time with guests to demonstrate and evaluate technique.
• Keeps, maintains, and ensures “Special Events Calendar” boards are up-to-date and visible to guests.
• Informs staff of current and upcoming special events, tournaments, and promotions.
• Conducts facility tournaments.
• Provides basic golf instructions and regulation information to guests to promote and enhance player experience.
• Assists the Head Golf Professional develop the annual buying plan.
• Oversees all league activities.
• Represents the Isleta Golf Club and facility in the Sun Country PGA tournaments, as approved.
• Ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction on all promotions and special events, as requested.
• Assists the Head Golf Professional with inventory procedures, ordering, receiving, and pricing of merchandise.

Personnel & Administrative Tasks:

• Monitors staff performance, behavior, and attendance to ensure adherence to all Resort and Casino SOPs and administers disciplinary action on behalf of management.
• Trains shop personnel.
• Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement.
• Administers planning sessions and performance reviews on behalf of management.
• Administers training and evaluates new personnel on behalf of management.
• Organizes staff meetings.
• Creates and distributes weekly staff schedules.
• Occasionally may be required to drive a company vehicle on public roads, to and from, the Pueblo properties and/or other destinations, during shift.
• Occasionally performs duties of subordinates and other duties as need.

Accountability and Supervision:

Directly supervises the Shop Clerk or Outside Service.

Administers supervisory employment actions and responsibilities, on behalf of management, in accordance with the Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; administering rewarding and disciplining of employees; and addressing complaints and resolving problems.

Education and Experience:

• High School Diploma or General Education Degree (GED) equivalent, required.
• Associates Degree in Business or related field, preferred.
• PGA Class A Member, preferred.
• Must be currently enrolled in PGA PGM program.
• Two (2) years Golf Course Operations experience, required.
• Must maintain an active PGA classification during the time employment.
• Must maintain an active/positive standing PGA classification during the time of employment.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must possess and maintain a valid New Mexico driver’s license. Should not have had a driver’s license revoked or suspended in the last three (3) years prior to the date of the employment application. Acceptability will be determined by Risk Management. Driving records will be checked.

Knowledge, Skills, and Abilities

• Must possess extensive knowledge of the rules of golf and golf etiquette.

• Must be able to take direction and feedback well.
• Must possess the ability to make sound and accurate decisions.

• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.

• Must possess thorough knowledge of the principles, procedures, and operations of golf.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess moderate computer skills and be able to operate Microsoft applications and software.
• Must possess strong critical and analytical thinking skills.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess excellent planning skills and proactively guide executive management to higher levels of efficiency and profitability.
• Must possess and demonstrate well-developed interpersonal and communication skills while exhibiting motivational, confidence, intelligence, leadership and teamwork characteristics.

Physical Demands and Work Environment

• Must be able to lift, move, and place 25 pounds.
• Must be able to sit, stand, and walk for extended periods of time

Working Conditions:

Work is generally performed in, both, an outside golf course setting with exposure to extreme weather conditions such as high levels of heat, cold, winds, rain, hail, and snow and an office setting. Occasionally may be required to interact with hostile and/or angry guests.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.