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Margaritaville at Lanier Islands
Islands Entertainment Company, LLC
Job Description
Job Title: Bartender - LandShark Bar & Grill
Department: LandShark Bar & Grill
Reports To: LandShark Bar & Grill Management
Revised date: 01/2024
JOB OVERVIEW: Responsible for excellence in guest satisfaction; serves food and/or beverages to the guests according to established standards and always keeps dining area clean by performing the following duties:
POSITION DESCRIPTION:
· Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
· Takes orders and delivers food and beverage in a timely manner.
· Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
· Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
· Maintains positive guest satisfaction by exceeding service expectations.
· Handles guest complaints and immediately directs them to a manager, this way the manager can make their table a priority to stop by.
· Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
· Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
· Sets up and breaks down equipment and supplies.
· Ensures floors are always clean of debris.
· Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plate ware/silverware/etc.
· Writes down all orders and inputs them into the point-of-sale system accurately.
· Scrapes, racks, and stacks glassware/plate ware/silverware properly in dishwashing area.
· Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.
· Assists management in training new Staff Members within their department when applicable.
· Completes all opening, running, and closing duties as assigned.
· Delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans.
· When necessary, will occasionally assist host person with greeting and seating guests.
· Maintains high-level of knowledge regarding the company’s products and happenings and communicates properly to guests; establishes rapport with all guests through name recognition.
· Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
· Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
· Adheres to responsible alcohol service established by company policy.
· Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
· Adheres to all company policies and procedures as established in the Staff Member Handbook.
SKILLS/EXPERIENCE:
· One to two years’ experience working as a food & beverage server in a high-volume restaurant; or equivalent combination of education and experience.
· Good written and verbal communication skills.
· Ability to interact professionally with other departments and outside contacts.
· Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
· Good judgment and decision-making abilities.
· Eighteen years of age or older.
EDUCATIONAL REQUIREMENTS:
· High school degree or GED preferred.
· The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Physical Requirements
· Must be able to work in a fast-paced, high energy, and physically demanding environment.
· Must be able to spend 100% of working time standing, walking, and reaching.
· Pushing, pulling, and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
· Feeling or grasping objects of different size and shape.
· Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
· Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
· Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
· Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
· Hearing sounds at normal speaking levels with or without correction.
· Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
· Work Environment
· Exposed to weather conditions and prevalent temperature changes.
· Subject to moderate to high ambient noise levels.
· Frequently required to function in narrow aisles or passageways.
· Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
· Frequently required to wash hands and/or wear gloves.
· Language Skills
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
· Expressing or exchanging ideas or instructions by the spoken word.
· Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Full Time
Consumer Services
$19k-25k (estimate)
05/02/2023
04/12/2024
islandsentertainment.com
Knoxville, TN
<25
Consumer Services