Island Movers

POSITION: Dispatch / Route Monitor

DEPARTMENT: Big Island Operations (BIO)

REPORTS TO: General Manager

FLSA: Non-Exempt (Non-Union)

POSITION SUMMARY:

Responsible for creating job orders as they come in, routing/scheduling the delivery of appliances and household items in a timely manner, dispatching drivers and ensuring accurate billing of services while providing excellent customer service to various clients and vendors.

ESSENTIAL DUTIES:

• Create initial delivery schedule for all drivers’ routes and revise based on priority throughout the course of the day. Ensure maximum efficiency of resources based on amount of drivers and drivers’ hours of service available as well as customers’ needs and requests. Coordinate, monitor and track drivers’ stops, utilizing analog and/or digital tracking system to ensure timely delivery.

• In the case of driver shortage or high influx of work within other departments, coordinate with respective dispatchers to schedule drivers for coverage. Emphasize and encourage drivers to be team players and provide assistance to respective departments in order to achieve Company goals.

• Ensure accurate billing of services within the time constraints. Research, reconcile and resolve any billing issues that arise.

• Serve as the liaison between the drivers and clients in relaying scheduling information, changes in delivery requests and/or customer inquiries/complaints.

• Perform administrative duties, which include but are not limited to, answering phones, email correspondence, data entry, generating reports, faxing, filing, and making copies.

• Provide back-up assistance to other Router / Dispatchers within the department.

• Perform other duties as assigned by BIO Operations Supervisor & General Manager.

REQUIRED QUALIFICATIONS:

Education:

• Possess a High School Diploma or equivalent

Experience/Skills/Knowledge:

• 3 years of Customer Service experience

• 1-3 years of freight/transportation background

• Have a working knowledge of software applications:

o MS Word, Excel, Outlook, Internet Explorer

• Be familiar with Oahu streets and geographical locations

• Be organized, detail-oriented, and able to multi-task

• Possess strong interpersonal skills in dealing with all levels of employees, vendors and clients

o Ability to persuade and negotiate terms with staff, vendors and clients

o Ability to deal with frustrated customers to remedy concerns

• Possess excellent decision-making skills with quick responsiveness to customers

• Strong understanding of risk management

• CPR and First Aid certified

• 10-key by touch

• Works with a high sense of urgency

PREFERRED QUALIFICATIONS:

Education:

• Associates in Science or Administration

Experience/Skills/ Knowledge:

• 3 years of Management/Supervisory experience

• Be able to give direction in order to complete tasks on time and accurately

MENTAL/PHYSICAL/COMMUNICATION REQUIREMENTS:

• Required to complete multiple priorities with time-sensitive deadlines.

• Work under minimal supervision and in fast-paced, high-pressure environments.

• Apply logic and reasoning to solve complex problems.

• Use sound judgment and discretion in performing work duties.

• Must be flexible and able to adapt to change.

• Requires excellent oral communication skills.

• Must understand and carry out written and oral instructions.

• Requires long periods of sitting at a desk, frequent use of computers and other clerical equipment, and speaking with various individuals via phones and two-way radios

WORKING CONDITIONS:

• Indoors, air-conditioned office.

NORMAL WORK HOURS:

• Hours of work are based on the operational needs of the division.

• May require working overtime, on weekends and holidays per direction of BIO Operations Supervisor & General Manager.

GUIDELINES:

• Follows and adheres to all internal policies and procedures, House and Safety Rules, and any employee policy guidelines if applicable.

• Executes goals and directions provided by BIO Operations Supervisor & General Manager.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekends as needed

Work Location: In person