IsI is looking for a skilled Security Control Software Support Specialist to join our team. In this role, you will be responsible for providing technical assistance, troubleshooting software issues, and ensuring smooth operations for our clients. If you have a passion for problem-solving and excellent communication skills, we’d love to hear from you!

Duties/Responsibilities:

• Issue Resolution and Communication:
  • Maintain regular dialogue with clients in order to report improvement tickets to enhance current processes as well as future program development.
  • Collaborate with developers to track issue status.
• Client Management:
  • Facilitate client onboarding, including web demonstrations, training, and data migrations.
  • Serve as the primary contact for software configuration setup.
  • Distribute user access while maintaining security by assigning appropriate roles.
  • Aid in the process of client departures ensuring timely closures, data transfers and client satisfaction.
• Training and Support:
  • Train both staff and clients on newly released features and best practices.
  • Build custom reports and ensure data integrity.
• Process Improvement:
  • Identify areas for process enhancement and report improvement tickets in Jira.
  • Collaborate with the Security Control Working Group to enhance current processes.
• Technical Expertise:
  • Troubleshoot Tier 1 and Tier 2 software issues promptly.
  • Determine priority levels for Tier 3 support requests.
  • Configure server settings across various environments.
• Quality Assurance:
  • Stress test software on multiple environments and servers to validate workflows.
  • Update HTML for notification templates within the Sec-Con software.
• Documentation and Miscellaneous Tasks:
  • Assist in creating user guides and contribute to the Knowledge Center.
  • Participate in miscellaneous projects related to data integrity.

Qualifications:

• US Citizenship Required
• Experience with Microsoft 365 Applications
• Exhibit professionalism in the workplace
• Excellent customer relationship skills
• Excellent organizational skills, and attention to detail
• Excellent oral and written communication skills
• Ability to work independently and as part of a team
• Excellent critical thinking skills, logical problem-solving ability, and a willingness to learn
• Exhibit attention to detail and ability to work effectively in situations involving uncertainty or lack of information
• Experience working in a high-paced environment
• Experience prioritizing tasks with minimal guidance to meet/exceed deadlines
• A willingness to think outside of the box to provide innovative solutions for clients
• Experience solving challenging technical business problems

What we offer:

• The salary range for this role is $50,000-$55,000
• Opportunity for Hybrid work
• A competitive salary and benefits package
• A casual, friendly, and relaxed work environment
• Professional growth encouragement and support

Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.