Company Overview

The Company is a renowned global manufacturer and supplier of electrical equipment and products, aims to solidify its brand presence in the North American market.

Position Overview

An Inside Sales / Customer Service Specialist will help manage existing clients & sales networks and ensure they stay satisfied and positive.

He / she calls on clients, often being required to communicate on quotation / order status, inventory status and managing returns (RMA) and services that meet or predict LSEA clients’ future needs.

Responsibilities

• Interface with Customers and the Company's Sales Representatives to handle both pre-sales and post-sales service functions
• Provide outstanding customer service to improve customer satisfaction and relationship
• Identify and resolve customer inquiries / issues via phone and / or E-mail
• Assist in order entry and fulfillment activities, taking orders, providing pricing and delivery information.
• Act as the voice of LSEA, taking incoming phone calls and fulfill request for catalogs, samples, order delivery status, returned material issues etc.
• Monitor product order shipment to ensure on-time delivery
• Monitor and reorder stock of current catalogs and literature to assure adequate quantity to fill requests
• Provide Formal Quotations
• Maintain competent understanding of products, their basic functions and alternatives
• Communicate effectively with related departments such as order processing, warehouse, quality to assure customers are informed and serviced to levels exceeding industry Standards.
• Maintain database of phone calls customer service inquiries
• Coordinate, analyze and continually improve functions to meet and exceed customer goals.
• Assist other LSEA management team members with administrative assistant tasks such as planning and coordinating corporate meetings and booking travel , lodging , company dinners when requested.
• Support RSM / BDM new customer development activity by coordinating the registration, credit approval and set up of new accounts
• Coordinate and Distribute various reports to the field sales team such as monthly sales reports to the RSM / BDM and monthly commission reports to the Representatives
• Create and process sales quotations and orders which includes but not limited to backorders, returns, invoicing, transportations, and logistical support.

Requirements

• Bachelor's degree preferred
• Good communication skills
• Bilingual in Korean and English
• Proficiency in computer skills (Microsoft, especially Excel)
• Ability to learn, comprehend and apply new concept quickly
• Demonstrated ability to work with internal and external customer

Last updated : 2024-05-18