Volunteer Coordinator

Organization: Isabel's House: Crisis Nursery of the Ozarks

Location: Springfield, MO

Reporting To: Director of Development and Community Engagement

About Us:

At Isabel's House it is our mission to provide immediate refuge to children whose families are in crisis. By partnering with families and the community, we prevent child abuse and neglect in the Ozarks and strengthen and empower families. We rely heavily on the dedication and compassion of volunteers to fulfill our mission.

Job Summary:

The Volunteer Coordinator plays a vital role in ensuring the success of Isabel's House by recruiting, engaging, and supporting our volunteer workforce. You will be responsible for developing and implementing effective volunteer recruitment strategies, managing a diverse group of volunteers in onboarding and training, overseeing volunteer assignments, being the Development contact within the House, and fostering a positive and rewarding volunteer experience.

Responsibilities:

• Recruitment:

• Develop and implement volunteer recruitment strategies, targeting a variety of potential volunteer sources.
• Conduct volunteer interviews, background checks/screenings, adhering to organizational policies and legal requirements.
• Maintain accurate volunteer records and track recruitment progress.

• Onboarding and Training:

• Create and deliver comprehensive onboarding training programs for new volunteers, covering organizational mission, policies, and procedures.
• Provide ongoing training opportunities to help volunteers develop their skills and knowledge.
• Develop and maintain volunteer manuals and resources in congruence with Director of Development.

• Volunteer Assignments and Engagement:

• Match volunteers with appropriate opportunities based on their skills, interests, and availability.
• Schedule volunteer shifts and track volunteer hours.

• Provide ongoing support and supervision to volunteers throughout their service.
• Develop and maintain effective communication channels with volunteers, keeping them informed and engaged.
• Organize volunteer appreciation events and activities to foster a sense of community and belonging in congruence with Director of Development.

• Evaluation and Improvement:

• Regularly assess volunteer satisfaction and program effectiveness through surveys and feedback mechanisms.
• Identify opportunities for improvement in the volunteer program and implement changes to enhance its impact.
• Maintain and update volunteer program policies and procedures in congruence with Director of Development.
• Stay informed about best practices in volunteer management and implement innovative strategies to enhance the volunteer experience.

• Management of Isabel's House Junior Board (Volunteer Youth Program)
• Other Development/Volunteer duties as needed

Qualifications:

• Bachelor's degree in Human Resources, Social Work, Communication or a related field preferred.
• Minimum of 2 years of experience in volunteer coordination or a related field preferred.
• Strong organizational and planning skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build relationships and collaborate effectively with diverse stakeholders.
• Proficiency in Microsoft Office and volunteer management software.
• Passion for child abuse and neglect prevention and a commitment to working with vulnerable populations.
• Experience working with sensitive topics and discretion required.

Benefits:

• Competitive salary and benefits package.
• Opportunity to make a real difference in the lives of children and families.
• Work in a supportive and collaborative environment.
• Gain valuable experience in the nonprofit sector.