Overview

The Morning Innkeeper assists the General Manager in serving the guest needs as well as assist the housekeeping department with the overall appearance and condition of the property. This is not a live-in position. It is primarily guest service and administrative duties with some housekeeping support at times.

The Morning Innkeeper is responsible for providing customer service to the guests of the Inn including Checking guests in and out of the system, welcoming guests to the property, guiding the guest to local favorite wineries and attractions, assisting guests in planning itineraries for their stay, taking calls to the property and answering guest questions in a polite and welcoming tone, running end of day reports and settling financial balances of the guest stay prior to check out when the General Manager is not available. When necessary, the Morning Innkeeper will also provide cleaning, maintenance and assistance in the positive appearance of the hotel. Additionally, the Morning Innkeeper is responsible to ensure that all areas of the hotel, interior and immediately exterior, are properly cleaned and guestrooms are cleaned to the level that is expected at the property; as well as providing a level of customer service and facilitating the guest needs at a level as expected of an upscale establishment.

The hotel team prides themselves in upholding a high standard of professionalism and service that the guests have come to enjoy, and will look to the Innkeeper staff to help meet guest expectations. From time to time, the innkeeper may also be completing sales transactions for our retail gift shop and leading property tours to prospective clients.

Manager

This position reports directly to the General Manager.

Supervisory Responsibility

This position has no supervisory responsibilities.

Responsibilities

· Overall

o Ensure the efficient and effective cleaning and maintenance of the overall property, both interior and exterior, by coordinating with the housekeeping team and stripping and restocking rooms when needed.

o Ensure the smooth running of all daily housekeeping activities.

o Contribute to a strong culture within the property.

o Follow any and all SOPs and provide feedback and suggestions for areas of improvement.

o Ensure that senior management are kept abreast of any important information.

o Relay any guest complaints to the General Manager if necessary.

o Assist in filing incident reports when necessary. Refer to the standard operating procedure for more details.

o Arrive to work promptly and on time, ready for work. Friends are not permitted to accompany staff members during work.

o Do not remove any hotel property from the site – it is prohibited and subject to immediate termination, as well as possible charges.

o Be aware of the importance of safety and security.

o Endeavor to be conscious of safety and security at all times.

o Be friendly and courteous to guests at all times.

· Guest Interaction - Check In & Check Out

o Should the hotel’s General Manager not be available or on property, you will be required to check in and check out hotel guests. This will include guests who are pre-confirmed and already on the books, as well as any potential walk in guests (if rooms are available).

o Gather all information from guests when booking a reservation, including contact information and credit card information. Handle cash and/or credit card payments appropriately. Advise guests of all fees when booking a reservation. Refer to the appropriate standard operating procedure (SOP) for further details.

o Complete and initial any registration forms and obtain the guests signature to confirm their rate and acceptance of hotel policies.

o Escort the guest to their confirmed room, along with their room key and hotel policies sheet for their reference. While in their room, give them a brief tour – noting the bathroom and heated floors, mini refrigerator, Nespresso machine and instructions, television remote, fireplace, and automated blinds.

· Public Areas

o Ensure that the public areas are being immaculately maintained at all times.

o Ensure that the public bathrooms are well stocked, checking the supply stock every hour.

o Restock any guest food or beverage offerings.

· Back of House

o Ensure that stock levels of operational supplies (printer supplies, complimentary amenities, etc) and housekeeping supplies (cleaning supplies, linens, cleaning equipment, etc) are property maintained.

o Ensure that the laundry is being run efficiently.

o Sort, fold and separate linen daily when possible.

· Guest Rooms

o Gather and prepare breakfast items for delivery to guest rooms.

o Delivery daily complimentary breakfast to guestrooms by 8:30am daily when on th emorning shift.

o Collect any finished breakfast containers/dishes from days use. Clean and restock as necessary for following day

o Ensure that guestrooms are timely and thoroughly cleaned for guest's arrival.

o Ensure that rooms and their contents are properly maintained at all times, reporting any and all maintenance issues to the General Manager.

o Update the room inspector/front desk team with the status of rooms being cleaned and advise when rooms are ready for inspection.

o Replenish any used supplies in the guestrooms including Nespresso coffee pods, Lather toiletries, paper goods, etc.

Requirements/Skills

· Strong verbal and written English skills.

· Personable, friendly, customer focused and outgoing demeanor with staff and guests

· Dress appropriately for the job with the required attire and/or uniform and maintain proper personal hygiene. Refer to Employee Handbook for more information.

· Work independently with general supervision; learn and interpret laws, rules, regulations, and policies and apply them to specific cases with good judgment.

· Perform analytical studies and draw sound conclusions; communicate effectively both orally and in writing.

· Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.

· Have knowledge and skills of generally accepted Hotel policies and procedures.

· Be able to lift approximately 30 lbs of supplies when needed.

· Any other duties from time to time as assigned by immediate manager.

· Hotel management retains the discretion to add or change the duties of the position at any time.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person