At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.

That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions?

If so, let's start the conversation.

Senior Manager, Process Improvement

The Process Innovation Consultant plays an important role in identifying, developing and implementing innovative HR processes to enhance efficiency, streamline operations and drive sustainable growth.

Collaborating with cross-functional teams to assess current workflows, identify bottlenecks, and design and implement cutting-edge solutions and processes that have the employee experience at the core.

Partnering directly with the Change Enablement team to customer-test processes and carry out the necessary training and education on new or changed processes.

What You’ll Do

Lead the development and governance of the HR Process Framework

Proactively identify opportunities to enhance HR processes to improve efficiency and streamline operations

Lead the development of innovative solutions and processes that address identified bottlenecks and challenges within HR processes / workflows

Work closely with cross functional / regional teams to assess current processes / workflows, gather input and develop solutions that address issues / concerns

Ensure that process innovations prioritize the employee experience, fostering engagement, satisfaction and productivity

Design and implement cutting-edge solutions and processes, leveraging best practices, where possible at a global scale with limited regional adoption (except where legally required)

Collaborate with Change Enablement Team to customer-test new processes and ensure smooth implementation through training and education change enablement interventions

Drive activities that focus on continuous improvement within HR by regularly assessing processes, gathering feedback and making adjustments as needed to optimize efficiency and effectiveness at a Global level where possible

Utilize data and analytics to inform decision making and measure the impact of process innovations on key performance metrics

Provide training and education on new or change processes as part of Business Unit adoption plans

What You’ll Need

Expertise in process improvement methodologies such as Lean Six Sigma, Agile or Kaizen to effectively identify, analyze and implement process enhancements

Strong innovative thinker to identify creative solutions to complex problems and drive continuous improvement within HR processes

Ability to collaborate effectively with cross-functional teams and stakeholders to gather insights, inputs, assess workflows, and develop solutions that meet the needs of the different and various stakeholders

Experience in change management principles and practices to effectively manage resistance to change, gain buy-in from stakeholders and ensure successful adoption of new processes as part of Business Unit adoption plans

Strong analytical skills to analyze data and metrics, identify trends and patterns, and measure the impact of process improvements on key performance indicators

Excellent communication skills with the ability to convey complex ideas and concepts to stakeholders in a clear and simple manner and to facilitate knowledge sharing and training initiatives

Understanding of the importance of the employee experience and ability to identify process improvements that enhance employee engagement, satisfaction and productivity

Growth mindset, open to new ways of working and experience of bringing teams / groups together

Li-Remote

Category : Project / Program Management Group