At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Critical Facilities Operations Technical Support Engineer

Position

Full-time

Reports to

Manager of Data Center Operations

Department

Critical Facilities Operations/HR

Job Location

Manassas, VA

Remote and on site

JOB DESCRIPTION

IRON MOUNTAIN is looking for a Critical Facilities Operations Technical Support Engineer to support the data centers operation team for the Manassas, VA campus with a focus administrative organization for the operations teams. As a key player in IRON MOUNTAIN’s Critical Operations team, the Critical Facilities Technical support engineer is responsible for developing and supporting critical programs that drive Maintenance, productivity, knowledge, and efficiency in field operations. In addition to supporting and expanding the Data Center operations platform, this candidate will also support the critical facilities team while on-site.

Candidate will be a successful organizer with a proven track record of success.

Essential Functions

• Research, recommend and design employee onboarding training and development programs that span the life cycle of each position. This includes the delivery, measurement, and monitoring of programs.
• Development of Service Now tickets, content, delivery, and support for maintenance activities.
• Implement and manage the overall IMDC role-based training program
• Conduct needs assessments and work with operations team members
• Act as a facilitator and instructor for the Operations teams.

• Monitor and operate IMDC’s critical power, cooling/environmental, security and support systems and facilities to exceed up-time SLA
• Perform limited maintenance tasks to include: filter changes, PM’s on electrical and mechanical systems, install disconnects and deliver power to customers
• Support critical facilities team in vendor scheduling, CMMS, and related tasks including work authorization and security requests
• Maintain and organize critical facilities documentation in file structure; assist in documentation related to audits
• Act as Service Now SME; create changes, standard change templates, preventative maintenance tickets, input new equipment

Key Skills, Requirements and Competencies:

• Bachelor's degree in Workforce Education and Development, Organizational Development, Vocational, Education or related discipline
• 3 to 5 years’ experience working within and/or managing an effective organizational training and development program
• Certifications in training program manager, instructor/facilitator or equivalents preferred
• Strong program and project management skills and experience
• Ability to train managers, supervisors, and leads to deliver job specific training programs to targeted groups of employees
• Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.
• Perform basic electrical troubleshooting, including use of an amp-meter. Identify, research and support process improvement actions related to data center services.
• Understand major and minor UPS and related systems’ Preventative Maintenance.
• Basic knowledge of building management systems
• Strong sense of urgency and ability to prioritize tasks with minimal supervision. Work environment: flexible based on needs, some remote work option available

Category: Real Estate & Facilities

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0070950