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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions?
If so, let's start the conversation.
Key Responsibilities :
What are the main responsibilities of the role?
A. Responsible for receipt and ownership of Customer issues and requests. Review, analyze, place customer orders and resolve customer inquiries in a first email or contact resolution.
Responses should be timely and consistent and within established guidelines.
B. Edit customers account information in SKP & eSearch. Edits include but are not limited to department name, addresses and authorized users.
Within established guidelines, makes decisions on ways to update the accounts that will ensure customer goals are being met.
Interpret and answer customer questions and concerns.
C. Review issues and / or needs, identify trends and make decisions and recommendations on how to resolve issues. Set up and support customers with appropriate technology requirements.
Lead and manage account changes such as inventory consolidations, establishing departments, including account maintenance and record classification projects.
Receive and resolve customer invoice, billing and collections related questions.
D. Generate proprietary customer reports such as activity reports and negative growth for Account Managers. Interacts with Supervisor, Manager and other departments for purpose of resolving customer concerns and needs.
Ensure all interactions with customers (both internal and external) are professional and courteous. Ensure prompt completion of all service requests in accordance with service level agreements.
Support customer needs received through Account Management or other internal teams.
E. Actively sell the Mountain by filtering incoming leads to the BDE’s & CDE’s. Also by as utilizing each touch point with a customer as an opportunity to grow the business organically.
F. Organize customer info and provide details to the Destruction Team to process destruction orders.
G. Organize customer info and provide to the Terminations Team to process term
DONOTPOST
Reasonably expected salary range : $39,800.00 - $49,800.00Category : Customer Support
Last updated : 2024-05-23
Full Time
Logistics Services
$79k-100k (estimate)
05/25/2024
06/02/2024
ironmountain.com
MINNEAPOLIS, MN
15,000 - 50,000
1951
Public
BRAIN WILLIAMS
$3B - $5B
Logistics Services
Iron Mountain offers records management, data protection, recovery and information destruction services for banking, healthcare and energy sectors.
The following is the career advancement route for Customer service associate positions, which can be used as a reference in future career path planning. As a Customer service associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service associate. You can explore the career advancement for a Customer service associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Apply for part-time Customer Service Associate roles and experience their spirit of community.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.