Job Overview
Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Essential Functions

• Manage small, mid, or large Pharma accounts spanning IQVIA’s syndicated National and Patient product offerings.

• Ensure fulfillment of contract specifications for all National and Patient product offerings for each assigned account.

• Day-to-day client contact, building, establishing & maintaining effective business relationships with client to support questions, requests, and their business needs.

• Analyze and track industry marketing and sales trends based on collected data.

• Analyze data, summarize with recommendations, report findings into understandable tables, graphs, and written reports.

• Create reports/presentations of findings to internal team, client, and management team.

• Be influential within role, team, and to assigned clients, demonstrate knowledge, build credibility, become go-to person others look to for advice.

• Act as a leader, repeatedly show what good-looks-like, work independently, while finding ways to improve role/team, improve interaction and collaboration with team members.

• Comfortable working with web-based business intelligence tools with ~35 syndicated product offerings.

• Partners with clients to derive optimum value from IQVIA products and services while identifying revenue opportunities.

• Research, analyze and respond to client inquiries routine in nature &/or complex and non-routine, without assistance or minimal support.

• Partner with CIM and/or account manager to identify client business issues and provide solutions.

• Conduct product, service, and tool training for clients and IQVIA employees.

• Represent IQVIA on external client projects related to National and Patient offerings as required.

• Actively participate in client education and operational plan; contribute / own agenda topics in client facing meetings.

• Client focused, flexible, ability to multitask, excellent time management skills, ability to work independently and/or acts as a team player.

• Ability to own projects, work within team / department; build presentation outlining steps taken and results to management.

• Perform other related duties as assigned.

• Comfortable testing new tools/offerings, tracking and reporting findings with recommendations.

• Collaborate across internal teams to share / discuss findings to maintain “one IQVIA”.

 
Required Skills and Abilities:

• Bachelor’s degree or equivalent with 5 years of related work experience

• Knowledge of IQVIA National products and services preferred

• Pharmaceutical knowledge / experience 

• Proficient knowledge, practice, and experience in the client service field

• Proficient with Microsoft Office Suite (Outlook, Excel, PowerPoint)

• Excellent verbal and written communication skills with all contacts across all levels within an organization (internal and external)

• Demonstrated problem-solving, analytical, expert customer service skills and critical thinking are crucial 

• Ability to understand complex concepts/processes while multitasking, managing time, and prioritizing

• Strong ability to facilitate a meeting, present, and train to clients and internal employees

• Excellent organizational skills and attention to detail

• Excellent research and analytical skills

• Ability to translate complex concepts and methodologies into easily understood language

• Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $95,100.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.