IQVIA’s Digital Enablement Center of Excellence powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.

The Digital Enablement Email and AIM XR Account Management team serves as the overall account owner, liaison, and concierge for AIM XR and Email customers in the pharmaceutical and healthcare industries. The role focuses on the planning, strategy, and execution of digital campaigns within the email channel and other innovative technologies and products while ensuring projects stay within scope and budget. The Account Management team partners with the Sales Reps when new services are offered and supports retention and growth opportunities within existing accounts.

Essential Functions:

Financial
• Support year-over-year revenue retention for assigned accounts
• Partner with the Sales Rep(s) to expand current opportunities and grow assigned accounts by identifying unmet needs and responding to strategic client issues
• Forecast and ensure revenue recognition as measured by P&L, margins, targets, and other financial metrics

Client Relations
• Serve as point-of-contact to Clients and Agencies
• Build rapport and establish self as trusted partner to Client/Agency
• Develop and demonstrate knowledge and facility with IQVIA’s AIM XR and Email products and service offerings
• Drive/lead presentations and support Sales Rep in presentations
• Visit client sites as designated by manager 

Project Management
• Oversight and management of all campaigns for which this Account Manager is lead
• Ensure projects are on budget, in scope, and on time
• Execute or coordinate tasks, including list pulls, reports, email testing/deployments, and Live (Deployment) file creation as necessary
• Collaborate with functional teams to ensure all projects are developed for the best end-user experience

Process
• Work with Sales Rep or lead contracting for expansion and renewals in existing business
• Communicate client needs and expectations clearly across development teams
• Understand the needs of the client
• Analyze results data and communicate the findings in a meaningful way to clients

Qualifications:

• Bachelor’s Degree preferred
• Three years of account management experience preferred
• Experience with online content/new media preferred
• Understanding of email marketing as a primary communication channel preferred
• Ability to establish, manage, and maintain relationships
• Ability to manage project execution for successful deliveries
• Ability to support multiple assignments
• Ability to help grow IQVIA AIM XR and Email business within established portfolio of accounts
• Willingness to travel for client and corporate meetings as needed
• Commitment to utilization of systems and tools

#digitalenablement

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $66,800.00 - $100,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.