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Description
Summary
Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.
Essential Duties and Responsibilities
· Identify technical issues of heat treatment equipment at the customer site
· Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
· Document performed service jobs and record possible warranty claims
· Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
· Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
· Act as first point of contact for customers with existing service contracts
· Plan and schedule service jobs in coordination with the HUB Lead
· Accurately and timely record hours work and job assignments within the time & attendance system.
· Accurately and timely submit expense reports for review and approval.
· Works safely and follows all Ipsen safety protocols and policies.
Knowledge, Skills and Abilities
· Possess knowledge of the heat treatment industry
· Possess knowledge and ability to maintain heat treatment equipment
· Very good verbal and written communication skills (internal as well as external)
· High level of customer orientation and customer service mentality.
· Possess strong mechanical and electrical aptitude and skills.
· Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)
· Ability to promote a professional appearance and represent Ipsen positively
· Ability to promote cross-selling opportunities
· Possess good problem solving and troubleshooting skills with hands-on mentality
· Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
· Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
· Ability to travel as required via automobile, airplane or other means.
Education and Experience
* High School Diploma or GED equivalent required
* 5 years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program
*Experience in equipment calibration, Pyrometry, vacuum, thermal and Tus experience a plus.
Physical/Visual/Mental/ Environmental Factors
The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Regularly required to stand; walk; use hands to finger dexterity, handle or feel objects.
2. Regularly required to use close vision, hear and talk.
3. Regularly required to reach with hands and arms
4. Regularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
5. Frequently required to climb or balance; stoop, kneel, crouch, or crawl.
6. Occasionally required to sit.
7. May be assigned to locations with high level of noise.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Full Time
Durable Manufacturing
$68k-83k (estimate)
04/27/2023
06/24/2024
ipsen.de
KLEVE, NORDRHEIN-WESTFALEN
200 - 500
2011
PAUL ALEXANDER VAN DOESBURG
$50M - $200M
Durable Manufacturing
The job skills required for Field Service Engineer include Installation, Customer Service, Troubleshooting, Problem Solving, Preventive Maintenance, Calibration, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Engineer positions, which can be used as a reference in future career path planning. As a Field Service Engineer, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Engineer. You can explore the career advancement for a Field Service Engineer below and select your interested title to get hiring information.