As an Experience Representative you will be responsible for delivering Unexpectedly delightful experience to our Credit Union Members, ensuring their financial needs are met and enhancing their overall UnBanking experience. This role will involve handling member inquiries, processing transactions, and promoting Community Choice’s products and services.

What You’ll Do:

• UNbanking Member Interaction - Assist members by managing transactions including check cashing, deposits, withdraws, transfers, loan payments, cashier’s checks, and opening and closing of accounts. Ensure accuracy in transaction processing and adherence to Community Choice’s policies and procedures. Address member inquiries, resolve issues as needed.

• 
  Customer Service & Product Promotion - Provide personalized and delightful assistance to understand the financial needs of the member. Actively refer members to the appropriate channel within the credit union to best serve the member’s experience. Educate members on the features and benefits of various banking products, such as loans, savings accounts, and certificates of deposit.

• 
  Member Support– Update member information and ensure records are accurate and up to date. Adhere to regulatory requirements and compliance standards in all interactions and transactions. Utilize credit union software and technology to efficiently process transactions and access member information. Assist members with digital banking tools and educate them on online services.

Schedule:

• Onsite Full-Time Position
• Ames, IA Location OR Ankeny, IA Location
• Monday-Friday 8:45-5:15pm and a Saturday rotation.

Who We’re Seeking:

• Someone who is self-driven with strong interpersonal and communication skills.
• Attention to detail and accuracy.
• Prior experience in in customer service, preferably in the banking or financial services.
• 1-2 years of cash-handling and/or retail experience.
• A high school education or GED.

About Community Choice:

We are ONE TEAM of innovative, fun-loving, member-focused employees, workingtoFULL POTENTIAL to deliver Unexpectedly delightful experiences daily. WE HAVE HEART, which means that we’re the place you go each day and know you are truly making a difference in people’s lives, and we pride ourselves in QUALITY WORK. Now could be the time to launch your career with Community Choice. We provide an independent, stimulating, fast-paced work environment where having fun and the WILL TO WIN occurs daily.