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IT Support Professional
$61k-75k (estimate)
Full Time | IT Outsourcing & Consulting
2 Months Ago
Invision Technologies is Hiring an IT Support Professional Near Macon, GA
Position Summary
Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Responsibilities & Duties
Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Responsibilities & Duties
- Serve as front line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support
- Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting
- Offer our clients a true “white-glove” support experience and exceed their expectations
- Install and configure hardware and software components to ensure usability and optimal performance
- Work with counterpart technicians and clients for developing solutions to meet client needs
- Create and maintain thorough documentation and configurations within company tools
- Identify and implement automation and continuous process improvement opportunities
- Interface with third party vendors as a liaison between client and vendor
- Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients
- Other duties as assigned
Knowledge, Skills & Personal Qualities
- Demonstrate excellence in customer service
- Ability to identify simple to complex problems and analyze them for triage or solution
- Demonstrate problem-solving strategies and practical knowledge
- Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures
- Advanced knowledge of computer systems, including hardware, software, OS, and peripherals
- Working knowledge of networking fundamentals and hardware
- Knowledge of cyber security fundamentals
- Demonstrated ability to work in a fast-paced environment
- Time management, organization, communication are vital
Required Qualifications
- High school diploma or equivalent required
- 1 year computer and/or network support experience
- Exceptional written and verbal communication skills
- Ability and desire to learn and adapt quickly
- Exceptional customer service skills
- Attention to detail
Preferred Qualifications
- Advanced level degree or certifications desired
- Preferred certifications: Comptia A , Network , Security , any Microsoft
- Managed Service Provider experience
- Use of PSA/Ticketing system experience
- Experience as a tier 1-2 IT Support Specialist
- Working knowledge of O365, Azure, Sharepoint
Benefits
- Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability
- Employer-provided life insurance at no cost to the employee
- 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service
- Monthly mobile phone stipend
- Career path after 6months to outline future career growth
- Eighteen days of paid time off annually
- Salary commensurate with experience, range of $35,000 - $60,000
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$61k-75k (estimate)
POST DATE
04/11/2023
EXPIRATION DATE
07/02/2024
WEBSITE
invtech.com
HEADQUARTERS
ALBANY, GA
SIZE
25 - 50
FOUNDED
2013
CEO
JAY POLLOCK
REVENUE
<$5M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Invision Technologies
Information Technology sales, service and consultation.
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