Title: SVTC Engineer IV Location: Washington, D.C. Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph Job Details: * Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support
* Provide a high level of technical understanding for problem solving and troubleshooting * Provide training and support to subordinate engineers/administrators/technicians when necessary
* Interact with hardware and software vendors to address issues when necessary * Use escalation standards and personal judgment to ensure timely resolution of problems * Resolve escalated trouble tickets from Service Desk * Work on-call shift rotations with other members of the department * Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment * Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
* Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability
* Supervise assigned technical staff, including subordinate managers
* Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
* Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches
* Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation
* Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
* Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas Requirements: * Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree * Minimum eight (8) years of relevant experience in addition to education level * Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
* Experience working in a DoD or IC environment desired * Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph Equal Opportunity Employer/Veteran/Disabled