What We Do:

In This Role You Will:

• Training Program Development:
  • Understand our clients' key care delivery workflows to shape their onboarding experience, including training materials, user guides, manuals, and interactive modules tailored to their needs and workflows.
  • Design and implement onboarding curriculum and learning paths for different user groups, such as interdisciplinary care teams, quality management teams, and administrative staff.
• Training Delivery:
  • Conduct engaging and interactive training sessions, both in-person and virtually, to educate your key client stakeholders on the features, functionalities, and best practices of the Intus Care platform.
  • Provide hands-on training and support during client onboarding , ensuring users feel confident and proficient in utilizing the platform in their core workflows.
• User Support and Troubleshooting:
  • Serve as a platform subject matter expert and primary point of contact for end-users, providing ongoing support, troubleshooting assistance, and answering user inquiries.
  • Collaborate with cross-functional internal teams (implementation, product, engineering, and Integrated Care Services) to escalate and resolve user-reported issues in a timely manner.
• Performance Evaluation and Feedback:
  • Meticulously document all client meetings and trainings during implementation to ensure internal and external visibility and learnings.
  • As a part of our implementation exit assessment, develop and deploy client sentiment surveys and training evaluations to identify areas of improvement for training reinforcement
  • Continuously monitor user feedback and training effectiveness, making recommendations for enhancements and updates to training materials and curriculum.
• Stakeholder Engagement:
  • Build strong relationships with key end-users, including user "champions" across the client organizations.
  • Surface timely and complete user feedback, requests and insights to inform product roadmap development.

Qualifications:

• Registered Nurse (RN) licensure with a Bachelor of Science in Nursing (BSN) preferred.
• Comprehensive experience with delivering clinical workflows and practices within interdisciplinary care models for geriatrics.
• 2 years of proven experience as a clinical educator or trainer for healthcare technology products/solutions is a plus.
• Deep, on-the-job experience documenting in the Electronic Medical Record (EMR). Experience using population health tools is a plus.
• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences in a friendly and engaging manner.
• Strong organizational skills with the ability to manage multiple priorities, document meetings well and adapt to changing requirements.
• Ability to travel (20-30%) for on-site training sessions and customer engagements.

What We Offer:

• A chance to be a part of a trailblazing team in healthcare technology.
• Competitive salary package.
• Comprehensive benefits including health, dental, and vision insurance.
• A collaborative, inclusive, and dynamic work environment.
• Opportunities for professional growth and development.

Company Core Values:

• Take Ownership For Your Responsibilities and Outcomes
• Think With Data First
• Be Passionate About Impact
• Take Strides Toward Growth and Innovation
• Be Supportive Of Each Other