Job Description

Primary Function of Position:

The Manager, Customer Learning & Development (CLD) will manage a team responsible for content development by partnering with internal teams and stakeholders to identify training needs and design/ develop curriculum to effectively train our internal and external customers. They will support their team to manage full-cycle mission critical learning programs throughout Intuitive’s ecosystem. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful project implementations, and developing employees.

Roles and Responsibilities:

• Set quarterly and yearly goals in support of corporate objectives
• Drive execution of all learning strategies, projects and goals

• Forecast resource and budget needs to accomplish company and departmental goals
• Hire, develop and performance manage education specialists/ managers and instructional designers
• Partner with leadership to establish scalable learning strategies that align with internal and external customer needs
• Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
• Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
• Intake and prioritize training requests and assign resources
• Ensure completion of projects through all phases of development (ADDIE)
• Communicate learning/training plans to external departments and executives
• Research, evaluate, recommend, and implement new development approaches and technologies
• Analyze workflows to determine efficacy and opportunities for process improvements
• Develop and foster needs/gap analysis to assess and prioritize opportunities
• Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
• Oversee and supplement content development and implementation as needed