Job Description

Primary Function of Position

**Work hours will be from 3pm - 12am after an initial ramp-up period during regular day shift hours.**

The IT Manufacturing Support Technician is an onsite position responsible for supporting hardware and software for manufacturing lines and personnel by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, printers, operating systems, infrastructure, and software used to support business functions and manufacturing process.

This is a full-time role to support manufacturing and engineering shifts primarily during the evening and overnight hours on weekdays with occasional overtime, weekend, and on call support as required by the business or management.

Essential Job Duties

• Respond onsite to requests for IT assistance directly from manufacturing users or as escalated from Tier I or II support. This includes entering manufacturing areas and cleanrooms while adhering to guidelines and requirements
• Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
• Document, follow, and maintain processes, best practices, knowledge bases, and training materials
• Support all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardware
• Manage or participate in various assigned projects as needed
• Ensure company and departmental goals are met completely and on time
• Communicate with management to provide timely reporting of issues, status, and resolutions
• Coordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
• Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
• Use system imaging infrastructure to build and deploy new computers
• Install, configure, and setup hardware and software, troubleshoot issues
• Conduct and maintain inventory counts to ensure accuracy and compliance with processes