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Primary Function of Position:
This role is primarily responsible for leading the Product Performance Engineering and Data Science functions within the Global Services Innovation Team, including strategic planning, goal setting, performance management, and guiding and coaching individual contributors, while maintaining some individual responsibilities for mature platform product performance and Global Services’ data science strategy.
Product Performance Engineering establishes and drives processes to quickly identify and resolve emerging and trending field issues before they meaningfully degrade the customer experience or cost-to-serve. The team achieves this across Intuitive’s product portfolio through (1) information collection using machine data, customer complaints, service data, etc.; (2) analysis to evaluate trends in product performance; (3) effective identification of contextual factors & root cause analysis; (4) collaboration with engineering teams; and (5) deployment of learnings, tools, or process improvements to customer-facing teams.
Global Services Data Science uses machine learning and advanced analytics to accelerate and expand Intuitive’s world class predictive and proactive service capabilities, while supporting other critical Global Services initiatives.
Roles & Responsibilities:
Other
Medical Technology
$223k-283k (estimate)
05/13/2024
05/25/2024
intuitive.com
SUNNYVALE, CA
7,500 - 15,000
2018
Public
GARY S GUTHART
$3B - $5B
Medical Technology
Intuitive develops, manufactures and markets robot-assisted laparoscopic devices for surgeries.