Company Description

Intrigma is a fast-growing cloud software company that is innovating healthcare by providing advanced scheduling solutions to hospitals, telemedicine groups, and urgent cares. With scheduling being a critically complicated task, we aim to simplify it, offering a seamless experience for doctors, nurses, and other healthcare professionals to create and manage their schedules, analyze data, make requests, and more.

Job Description

As a Technical Implementation Specialist at Intrigma, you will play a crucial role in managing the onboarding process for our diverse range of clients in the healthcare sector. This role involves a balanced mix of analytical thinking, customer interaction, and project management to ensure the optimal configuration and implementation of Intrigma's solutions, contributing significantly to the advancement of healthcare services.

Responsibilities:

• Customer Onboarding: Lead the onboarding process for new clients, ensuring a thorough understanding of their needs and requirements for customized scheduling solutions.
• Project Management: Effectively manage multiple customer onboarding projects simultaneously, maintaining detailed notes and coordinating necessary actions to meet project timelines.
• Analyze Scheduling Data: Investigate existing scheduling data and rules to configure the product that best suits the customers’ needs.
• Prepare & Test Schedules: Use Intrigma’s advanced scheduling engine to develop and validate schedules, ensuring at least 90% accuracy.
• Automation & Rules Setup: Define and implement rules for future schedule automation, ensuring customers’ independent success with scheduling.
• Training: Conduct training sessions and offer ongoing support focusing on the specifics of customer’s needs.
• Quality Assurance: Validate the configured schedules to assure adherence to organization policies and healthcare providers’ needs.

Qualifications

• Educational Background: Bachelor’s degree in a technical, analytical, or related field such as Economics, Math or Statistics, Computer Science, Business Analytics, or Information Systems.
• Project Management Skills: Experience managing multiple projects with the ability to maintain detailed notes and fulfill customer needs through thorough configuration and customization.
• Technical Proficiency: Experience or familiarity with software and strong analytical skills are essential.
• Communication Skills: Fluent in English with the ability to convey intricate concepts effectively to a diverse audience.
• Industry Passion: A genuine love for the healthcare industry and a desire to contribute to its advancement.

Preferred but not Mandatory:

• Customer Interaction: Experience in a role requiring interaction with customers and an understanding of their needs.
• Analytical & Conceptual Skills: Experience in a role requiring a combination of analytical thinking and effective communication of complex concepts.

Additional Information

Perks:

• Remote work and future office plans.

• Opportunities for relocation to Florida Miami/Ft Lauderdale

• Company outings, events, and an awesome work culture

• A team of kind and friendly people who are passionate about making a difference in healthcare