Hiring Immediately - Wireless Services Support Specialist.

Mobility Service Carrier Experience.

This is NOT an IT HELP DESK position. Must have wireless carrier experience in retail or customer service.

About us

Intratem is a Telecom services company in Woodland Hills, CA. We are professional, agile and innovative. We are a dynamic and fast-growing technology company seeking a passionate individual with a strong interest in mobile technology to join our team as a Wireless Service Support Specialist. This is an excellent associate-level opportunity to develop your skills in the rapidly growing mobile services industry. This is AN ONSITE ONLY position.

Our work environment includes: modern office setting, urban location, employee-valued culture and growth opportunities. Drinks and snacks are provided.

The Wireless Services Support Specialist provides mobility helpdesk services and assists our client and internal teams with setup, configuration and troubleshooting of mobile device hardware and software by using internal and mobile carrier provided tools and equipment.

Duties/Responsibilities for wireless services support specialist:

• Provide email and telephone support to both internal and external clients.
• Monitor and assist with client and internal Team chats.
• Utilize help desk software to keep an accurate account of tasks.
• Document steps taken and resolution for assigned tickets.
• Work with a variety of users to assist with setup smartphones and other mobile device troubleshooting.
• Build and develop working relationships with clients.
• Communicate effectively with peers, management, and clients.
• Learn products and plans across all wireless carriers.
• Collect and enters orders for new or additional products or services.
• When the issue is beyond the representative’s knowledge, forward cases to the assigned specialist or other appropriate staff.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Participate in regularly scheduled team and individual meetings.
• Surface ideas and challenges in an effort to further assist our team and client base.
• Perform other related duties as assigned.

Required Skills, Qualifications and Experience:

• Proficient in both Apple and Android OS.
• 1 year experience with mobile carrier and device support is required.
• Excellent verbal and written communication skills are required.
• Proficient computer skills with the ability to learn new software.
• A service-oriented mindset is a must.
• Problem-solving skills and resourcefulness are highly desired.
• High school diploma or equivalent is required.
• Thrives in a fast-paced environment.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• servicing mobile devices and smartphones: 1 year (Required)
• Wireless Carrier: 1 year (Required)
• Mobile/wireless services Help desk: 1 year (Preferred)

Ability to Relocate:

• Los Angeles, CA 91367: Relocate before starting work (Required)

Work Location: In person