Home2 by Hilton Cumming, GA is looking to add a Guest Services Associate to our Team!

Home2 is one of Hilton Hotel’s newest brands with over 200 locations in the US. The Home2 Cumming is the newest hotel in the Cumming market located in the Collection shopping district.

Position: Front Desk Associate

Department: Front Office/Rooms Division

Reports to: Operations Supervisor/Operations Manager

Position Summary:

The Front Desk Associate is responsible for representing the property’s service commitment to guests. Assist our guests efficiently, courteously and professionally in all front office related functions to maintain standards of service and hospitality. Perform all tasks according to Minimum Performance Standards. Handles guest’s check-in and checkout, reservations when required, incoming telephone calls and maintains status of rooms. Fulfills the duties of the traditional desk clerk position with greater emphasis on service to the guest and up selling of hotel services. The ideal individual for filling this position is a vibrant, “upbeat”, and outgoing person who can relate to guests appropriately and handle their needs efficiently.

Primary Responsibilities:

· Provide the highest quality of service to the customer at all times.

· Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.

· Greet and register guests and provide room assignments accommodating special requests whenever possible.

· Receive and transmit mail, phone and written message for guests (in absence of voice mail system).

· Answer inquires pertaining to hotel services, shopping, dining, entertainment and travel directions.

· Assist guests in obtaining information. Call airlines, rent-a-car companies, etc.

· Post room and tax, food and beverage, phone charges; compute guest bills using PMS.

· Maintains positive communication with accounting department.

· Notify the General Manager of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety and security of the hotel or guest.

· Transfers charges and deposits to master accounts.

· Closes necessary accounts at month end.

· Prepares final reports of all daily revenue summaries.

· Attend to special service request including securing of guest valuables in safety deposit boxes.

· Promote repeat business buy offering to take future reservation upon check-out and providing recommendations for alternate GS Products.

· Maintain a log of items borrowed from the front desk and deliver items when necessary, i.e. Irons/ironing boards, blow dryers.

· Perform all other duties as assigned by management.

Are up for this challenge & ready to join a great team? Are you ready to have fun & take great care of our guests?? If you have a passion for hospitality and want join an amazing team, work at a great hotel, and be part of a wonderful brand, APPLY NOW!

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Schedule:

• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)
• Front Desk: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person