The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio. This is a customer centric role providing real time solutions within our RMC (Call Center) Department. The ideal candidate will have strong problem-solving, multitasking and communication skills. Excellent customer service and the ability to learn new systems and technologies is essential for success. One must also be able to work independently. The role is 100% work onsite/in a garage office. Essential FunctionsAnswer and accurately document all calls from our customers in our real time, in garage, customer service platform (RMCe)Assist and solve customer inquiries including but not limited to: customer account, reservation, daily rate information, parking fees, use of parking equipment and or general inquiriesEnsure all calls are answered and the needs of the customers are resolved in a fast and friendly mannerClearly communicate and provide timely updates to the rest of the team and management throughout the course of the work dayWork closely with Operations and our Customer Service Department to provide solutions for customers before they exit or re-enter the garage Qualifications/ Requirements Eligibility Requirements:Must submit your application for employment through www.interparkholdings.com (internal and external candidates) to be considered for this positionMust have unrestricted authorization to work in US.Must be at least 18 years old.Must be willing to take a drug test as part of the selection process.Must be willing to submit to a background investigation, MVR/Driving Record check, and reference check as part of the selection process.Must be willing to work onsite in a garage/office for the first 90 days and periodically work in a company office/garage for training, system updates, and meetings as needed. Qualifications/Requirements:HS DiplomaComputer literacyWork experience in parking or customer service Excellent communication skillsSuperior interpersonal skills and strong sense of customer serviceAbility to problem solve in a stressful, fast-paced environmentMust be willing to work schedule, may include nights and weekends Desired Characteristics:College DegreeAbility to work in fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgmentExcellent problem-solving skills and solution oriented.Conveys professionalism and competence effectively to superiors, peers, staff, and customers.