With oversight from the Senior Program Officer for Family Reunification, the Remote AOR Coordinator will play an important role in technical assistance of family reunification processing on behalf of our field offices for the USRAP Priority 3 Affidavit of Relationship (P3 AOR) and Lautenberg programs; Former Soviet Union Affidavits of Relationship (FSU AOR) & Iranian Refugee Information Forms (RIFs). The Remote AOR Coordinator will support IRC field offices in assisting clients with filing AORs, along with assisting in case management of case.The position will do so by remotely meeting with qualifying clients to complete an AOR application package, and distribute information received on case from Resettlement Support Centers (RSCs), Refugee Processing Center (RPC), and the clients themselves. The position is supervised by the Senior Program Officer for Family Reunification and under their guidance will support all facets of the family reunification process.The position will also support outreach of the remote AOR referral program via supporting messaging, outreach with offices, and follow-up meetings as required.

Major Responsibilities:

• Complete Family Reunification applications on behalf of IRC offices & affiliates.
• Assist client with case management of family reunification case.
• Support IRC field offices with AOR specific outreach on an occasional basis as required.
• Review and maintain remote AOR filing SOPs.
• Maintain tracking and monitoring of submission data and trends.
• Maintain up to date subject matter expertise in USRAP Family Reunification processing, including the P3 AOR and the Lautenberg programs.
• Hold a high-level understanding of IRIS database and AOR module to electronically file AORs.
• Conduct AOR vetting for the Lautenberg and P-3 programs as required.
• Support all family reunification related projects and processes as required.
• Other ad-hoc projects as assigned by the SPO-Family Reunification or the Director for Processing.

• Bachelor’s degree required; advanced degree a plus.

Work Experience:

• 2-4 years of experience in refugee resettlement, immigration, or similar field, preferably with experience specific to Family Reunification.
• Experience communicating and working remotely.
• Excellent written and oral communication skills: the ability to work with colleagues in English, and Russian or Ukrainian strongly preferred.
• Strong organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; exceptional attention to detail.
• Ability to be flexible and work well under pressure in a fast-paced team environment; aptitude for ongoing learning and adjusting to changes in process as needed.

Demonstrated Skills and Competencies:

• Demonstrated knowledge of US Refugee Resettlement Programs.
• Demonstrated knowledge of family reunification processes and procedures.
• Demonstrated command of databases, MS Excel and evidence-based decision making.

Preferred experience & skills:

• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Highly proficient in Microsoft Office suite.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Ability to manage others and work through change in a proactive and positive manner.