SCOPE OF WORK: The Interpreter Services Scheduling Assistant supports a program that works with more than 70 contract interpreters and translators to fill the needs of Charlottesville’s and Richmond area's limited English proficiency population, providing public and private agencies with professional interpretation. In addition, this program serves the wider, global IRC network, including IRC headquarters, with interpretation and translation services.

RESPONSIBILITIES:

•Attend a volunteer/intern orientation.

•Work as a team member to deliver interpretation support for IRC staff and customers and their clients with limited-English-proficiency

•Monitor Fluency schedule for new and upcoming requests and match them with available interpreters.

•Support and correspond with interpreters to assign and reschedule appointments

•Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in the system, and following up as needed

•Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary

•Assist with evaluating and training new interpreter candidates, including administering language exams

•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard

•Work on a variety of ongoing and new projects, including enhancing operational guidelines, trainings, and structures within this versatile program.

•Currently pursuing an undergraduate or graduate degree, or recent graduate

•Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly

•Excellent communication skills with fluency in written and spoken English

•Experience working in customer service preferred

This position is unpaid and reports to the Senior Interpreter Services Specialist.

IRC leading the way from harm to home.

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.