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International Recovery Systems is Hiring a Claims and Complaints Coordinator Near Kennett, PA
We are a local Repossession Company looking to add a full-time Claims & Complaint Coordinator to the team in Kennett Square, PA. The Claims & Complaint Coordinator will investigate and manage the claims process. The Claims & Complaint Coordinator would be the point of contact for all internal and external automotive claims and maintain the company complaints. We are a rapidly growing company looking to add to a well-organized, detail-oriented, motivated individual to the team!
Claims Coordinator Responsibilities:
Maintain and respond to incoming complaints through company portal
Escalate complaints to the correct party as needed
Coordinate and manage communication with internal and external claims
Communicate and schedule estimates and repairs for fleet vehicles
Keep accounts/files up to date with claims documentation
Follow up with adjusters & third parties on outstanding claims
Accurately resolves claims
Minimum Qualifications for the Claims & Complaint Coordinator:
High School Diploma or GED
Documented prior experience in collections
Must be able to work independently and demonstrate decision making capabilities
Must have basic knowledge of automobiles and basic repair procedures
Must have 2 years of customer service experience
Must have 2 years of Automotive claims experience
Claims & Complaint Coordinator Benefits:
Hybrid Schedule- Remote opportunity for the right candidate