The Event Coordinator / Member Service Specialist job is a 24 hour / week job and can be worked across the week and weekends as needed.

If weekends are required, time may be taken off during the week to keep to 24 hours weekly.

Additional time may be required if assistance is needed in the office during the week before or after an event.

Focus on daily tasks such as Service Requests, Customer Service activities, etc., along with the Event Coordinator responsibilities.

Multi-tasking is of the utmost important, along with urgency of completing tasks and being available as a team member.

Essential Duties and Responsibilities Event Coordinator Responsibilities Ensure marina events are organized and executed flawlessly (includes creating events : i.

e., research of potential vendors / bands / food trucks and being the main contact with contracted parties throughout the event)Be present at all events (including closing of event)Maintain the Event Calendar (Review community activities to avoid event scheduling issues)Coordinate event logistics with yard crew / registration and attendee tracking / management of support staff of volunteersSome manual labor required (lift containers / event equipment, shop for supplies, clean venue before, during and after events, stand for extended periods of time)Ensure events are kept within budget - work closely with the GM and Business Managers for review / approval of eventsKeep budget records by event and reconcile records with accounting needsOther duties as assigned by Manager Administrative and Marina Customer Service Responsibilities Create service request for members, marina office, and building repair issuesReview requests with the yard manager and / or repair contractorsQuote pricing and coordinate billing of in house repairs madeCreate Member Access cards from photo filesAssist Customer Service as neededAnswer the telephones and emailsAssist at office counterUpdate internal member recordsSchedule Launch / Haul out appointmentsAssist customer service with maintaining insurance documentsCreate the inside-heated building diagrams using SMARTDRAW, which include to-scale boat drawings with boat and member informationOrder supplies (coordinating with management to ensure within budget)Support Management with requests / special projects Marina Communications Create and coordinate Member communications using Mailchimp and / or Constant Contact for CondoMaintain email databaseCoordinate Facebook content, using the Hootsuite applicationCoordinate the branding of Safe Harbor Belle Maer stationary, forms, envelopes, etc .

to ensure corporate requirements Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related trainingWear proper personal protective equipment as required for the task or work areaReport all accidents, injuries, spills and near misses immediately Technical and Physical Requirements High school diploma or equivalent preferredPrior marina experience preferredPrevious customer service experience preferredProficient in Microsoft OfficeAbility to sit for long periods of timeAbility to lift 10 pounds Minimum Soft Skill Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously with fellow teammates and membersContinuously follows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerGladly provides responsive, and high level of service to our teammates and membersEagerly puts forth the extra effort to accomplish dutiesAdapts quickly and efficiently to changing priorities in order to meet teammate or member needs The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world.

As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network.

SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve.

SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced professionals in the marine industry.

In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional disclosures available athttps : / / shmarinas.com / hr-disclosures / .

Last updated : 2024-05-02