Overview

Live. Work. Explore. as a part of our Lodging team the Grand Canyon Railway and Hotel!

Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring - all aboard for a fun and exciting job!

Job Summary:

Guest registration, checkout, collecting payment, and providing property information to the guests while maintaining exceptional guest service standards.

The Details:Position Type: Log Term Seasonal Pay: $17.90Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Grand Canyon Railway?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.

Life at the Grand Canyon Railway:

• No employee housing available
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free gym and pool access
• Free train tickets
• Free entry to Bearizona
• Exclusive retail and dining discounts at GCR and other Xanterra properties
• The adventure of a lifetime!

Responsibilities

Responsibilities:

• Fully understand and support Xanterra's Mission Statement and Core Values.
• Maintains a positive attitude at all times.
• Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.
• Register guests in a prompt, efficient, and courteous manner.
• Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.
• Handle guest accounts properly including the posting of charges, and collection of payments.
• Maintain strict guest security by controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information about GCR and Grand Canyon National Park to guests' inquiries.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Using proper phone etiquette, answering incoming calls, and attending to guest needs quickly and efficiently.
• Work closely with the Unit Housekeeping department to keep the status of rooms current and up to date.
• Work with Bell staff to assist guests with requests as needed.
• Adhere to all Xanterra GCR lost and found procedures, PCI, Cash Handling, Safety, and Environmental policies.
• Maintain bank with accuracy and security; close out at end of shift bank, balance, and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned

Qualifications

Qualifications:

• Previous guest service and cash handling work experience.
• Experience with computers and Windows-type software.

Physical Requirements include:

• While performing the duties of this job, the employee is:
• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, and wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
• Will be required to stand for long periods of time and to occasionally walk up flights of stairs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.