Overview

Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 3 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Director of Food & Beverage to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:We are seeking a Director of Food & Beverage to lead seven food outlets and a staff of 300 employees. 

The Details:Position Type: Full-Time, Year-RoundPay: $87,500 depending on experience

Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday with restaurant & retail discounts
• Discounted mule rides
• Summer Property Olympics
• Free Grand Canyon Railway Train Rides
• Exclusive retail, lodging, and dining discounts at other Xanterra properties
• Generous benefit program for eligible employees
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Lead the Food & Beverage management staff to foster a collaborative and results driven team who seek excellence in all products and service provided.
• Ensure the highest levels of guest satisfaction by running a smooth and effective operation and helping to coordinate the overall teamwork between all culinary and front-of-the-house operations. Review customer service scores and comments on a weekly basis and work to drive results and improve the guest experience.
• Monitor the quality of all food & beverage offerings and regularly meet with the outlet Chef to discuss how to improve the consistency of items and enhance the menus overall.
• Maintain awareness of food and beverage trends and cultivate creativity among food and beverage team members.
• Prioritize and complete projects assigned to pro-actively improve the department within expected timelines.
• Responsible for developing margin improvement programs for all food and beverage outlets.
• Works with the National Park Service to develop and propose pricing strategies / core menu for all food and beverage outlets on an annual basis.
• Participate as a collaborative, creative and effective member of the Director team to the benefit of the entire operation.
• Prepare and administer complete and thorough operating budgets for each food and beverage unit on an annual basis.
• Review monthly P/L reports, investigate and report on variances and re-forecast as necessary.
• Work closely with Food & Beverage Trainer to develop continual training content (customer service and trade specific) for all Food & Beverage employees and ensure that staff is scheduled to maintain required training.
• Oversee compliance of all laws, codes and regulations relating to liquor, food, health regulations, OSHA, ADA and EEOC.
• Meet all National Park Service contractual obligations through adherence to the Operating Plan; compliance with US Public Health Sanitation Standards / US Food Code and maintain satisfactory scores or higher on all National Park Services Periodic Evaluations and Health Inspections.
• Participates in the rotating Director on Duty program for after hours/weekend coverage.
• Performs any additional tasks or projects as assigned.

Qualifications

• Minimum five years high volume, multi-unit Food & Beverage Senior Management experience preferably in a park or resort setting.
• Demonstrated ability to cultivate service excellence through influential leadership, and day-to-day guidance, ensuring that guest expectations are met and exceeded.
• Demonstrated knowledge of the budget planning and control processes, including ultimate responsibility for financial performance.
• Successful completion of ServSafe and TIPS certifications.
• Excellent written, verbal, problem solving and analytical skills.
• Competency with MS Office, Kronos and POS systems.
• Ability to motivate, mentor, inspire and supervise personnel from senior management level to entry-level employees.
• Possess or obtain a valid Arizona driver’s license, and comply with the company Driver Safety Program.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.