San Francisco, CA or Remote | Retail Operations | Reports to Director I, Enablement & Operations

General

As the Specialist, Retail Events and Engagement you’ll oversee projects and initiatives that directly engage/delight customers and employees. These include but are not limited to, overseeing the deployment and ongoing development of LoyalBirds, the Allbirds clienteling program, and community events in stores. You’ll also oversee employee engagement activities, including the retail-specific Flockstar Recognition Program. 

We’re looking for a highly motivated, people-focused individual who finds joy in bringing joy to our customers and fellow Birds! 

What does the job entail?

Clienteling/Store Events 

• Manage all facets of LoyalBirds, the Retail Clienteling program 
• Oversee the relationship with the vendor (Endear) and implement enhancements
• Develop and deploy clienteling campaign/communication strategies 
• Analyze reporting data to measure program effectiveness and the ROI
• Manage ongoing clienteling resource and training development 
• Manage project timelines, budgets, and resources
• Communicate project progress and status to stakeholders
• Identify and foster relationships with external event partners

Employee Engagement 

• Manage the Flockstar Recognition Program end-to-end
• Identify and execute initiatives that celebrate Retail employees grounded in gratitude 
• Develop contest strategies that engage employees and support commercial objectives 
• Manage contest budget 
• Support annual Retail specific meetings/conferences (e.g. Back to the Birdhouse Store Leader Conference)

More Practical Skills Needed?

• BA/BS degree or relevant work experience in lieu of degree
• 3 years of Retail field management experience a plus
• 3 years in an Operations role preferred, particularly supporting retail, but not required
• Strong written and verbal communication skills
• Strong analytical skills and ability to generate and interpret complex reporting 
• Comfortable communicating with all levels in the organization, including C-Suite
• Comfortable working in cross functional teams 
• Ability to manage a project end to end (conception to execution) 
• Highly organized 
• Creative and thrifty
• High touch and client centric
• Flexible work style 
• Strong proficiency in Google Suite (Docs, Sheets, Slides, Gmail) 
• Passion for our mission of sustainability - Doing better things in a better way.
• Ability to travel 3-5 times a year

Work Environment

Work takes place in an office or home setting. This job may require working more than 8 hours per day and/or 40 hours a week. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer. This position requires the ability to occasionally lift, push, and carry up to 10 lbs frequently and up to 15 lbs occasionally.

What do we offer?

The pay range for this role is: $67,000 - $80,000 and is remote eligible. 

Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other considerations. We factor in a number of components when determining starting pay, including the job and level you are hired into, location, skillset, experience and peer compensation.

Benefits Overview:

When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.

• Health benefits include Medical, Dental, and Vision plans for employees and eligibile dependents. 
• Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California)
• 100% Company paid OneMedical memberships available for members of certain medical plans. 
• Company HSA contribution for enrolled HSA members.
• Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.
• Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
• Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.
• Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.

Diversity

Allbirds has a culture of honesty, respect and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to their membership in any protected classification such as sex, race, color, creed, national origin, ancestry, religion, age, marital status, pregnancy (including childbirth, lactation and related medical conditions) genetic information (including characteristics and testing), military and veteran, disability (mental or physical), sexual orientation, gender identity, gender expression, or any other status protected under applicable local, state, or federal law. Allbirds is committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee relationship including, but not limited to: recruitment, hiring, training, advancement and termination. 

Albirds believes in doing the right thing, and is committed to enhancing our diversity, and demonstrating that commitment to our employees, customers and community. The Company promotes diversity by developing policies, programs and procedures that foster a work environment in which differences are respected and employees are treated fairly.

#LI-DNP, #LI-DNI