Job Description:

Practice Details:

Shift is M-F 8:30-5pm
In the role Patient Access Supervisor role you need to know how to:

1. Oversees the day to day functions of the assigned patient access department. Monitors workflow to ensure timely processing. Collaborates with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly. Assigns daily work schedules. Acts as a resource in the daily operations and activities of the department. Performs staff level duties as required.

2. Communicates process and protocol to staff. Develops, implements and teaches new procedures and practices. Directs and coordinates training of new employees. Uses knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigates and resolves claims submission, disputes or complaints to resolution, as needed. Resolves billing/insurance issues and ensures compliance with departmental and governmental policies. 3. Supports the department leadership team in problem solving to address issues including escalated questions or concerns, volume or work flow processes. Promotes effective working relations and works effectively as part of a department/unit team and interdepartmentally to facilitate that department's ability to meet its goals and objective. Ensures coordination of services with other departments to promote the highest level of efficiency and patient satisfaction.

4. Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. With the support of the leadership team, writes and may deliver corrective action and/or coaching. Assists in updating and maintaining personnel files. Maintains and monitors Kronos records for employees. Presents and documents staff meetings as required. 5. Oversees production and quality of department performance to maintain efficiency and accuracy. Collaborates with the department leadership team to resolve process issues and/or create new work flows to improve performance. Ensures compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *

Proficient/Strong typing skills and proficient computer skills * Excellent customer service and communication skills, both written and verbal * Interpersonal skills necessary to interact with patients and their families, physician offices, nursing personnel and co-workers * Strong organizational skills and attention to detail. Ability to manage stress appropriately, make decisions under pressure, handle multiple priorities, and work independently * Knowledge of medical terminology and healthcare benefit plans, including Medicare, Medicaid and other third party payers * Ability to manage workload in high volume environment * Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required * Ability to work nights and/or weekends is required for identified positionsMinimum Qualifications
- High school diploma or equivalent, required

- Preferred: Associate's level degree or higher is preferred.

- Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or any other accredited association approved by the Manager, preferred

- Minimum of three (3) years of work experience in Patient Access

- Previous experience in a lead or supervisory role, preferred- Highly prefer a candidate to have prior hospital / clinic scheduling experience

Physical Requirements:

Physical Requirements Ongoing need for employee to see and read information, documents, assess patient needs, operate monitors and computers, identify equipment and supplies. Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc .Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. May be expected to stand in a stationary position for an extended period of time.

Anticipated job posting close date:

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

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Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.