Job Description:

Overview

This position fills patient orders, coordinates deliveries, and responds to patient requests in a timely manner. As a valued member of the team, this position provides important patient education and will facilitate patient set ups or fittings in a one on one situation and provides instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided.

The essential job duties may also include helping customers that come into our facilities as well as supportive office work. It includes exhibiting exceptional customer service on incoming and outgoing phone calls, helping customers in a retail setting, and in fulfilling orders directly with patients. Facilitates the set-up of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs and verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders. Processes Point of Sale (POS) sales request by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up. Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff. Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner and maintains an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system.

Minimum Qualifications

• Demonstrated experience and expertise in a customer service role
• Experience in a role requiring strong attention to detail, accuracy and dependability.
• Experience performing a role requiring effective verbal, written, and interpersonal communication skills.
• Organizational skills and ability to set priorities.
• Demonstrated ability to work independently and is self-motivated.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications.

Preferred Qualifications

• Two years of customer service experience.
• Prior experience working with medical equipment
• Office Coordination experience.
• Patient care experience.

Physical Requirements:

• Ongoing need for employee to see and read information, labels, assess patient needs, identify HME equipment and supplies. Check
• Frequent interactions with both patients/customers and /or patient care providers, that require employee to verbally communicate as well as hear and understand spoken information, customer/patient needs, and issues quickly and accurately. May be required to stand and walk to retrieve lift and carry different types of HME supplies and equipment.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care; accessing needed information; dialing in settings on equipment; changing filters; and, threading of connectors, tubing, and other equipment accessories.
• Need to stand and walk to assist with distributing supplies and equipment. This includes pushing/pulling all types of HME/Respiratory equipment including 02 cylinders and other heavy items. If applicable, will also bend to retrieve, lift, and carry supplies and equipment - expected to utilize full range of movement in doing so. Typically includes items of varying weights, up to and including heavy items.
• Expected to sit and process patient orders.

Anticipated job posting close date:

Location:

Work City:

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Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

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Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.